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Virtual Call Center growth to accelerate after substantial DBH investment


Virtual Call Center’s market standing, as well as our clients’ lives, is set to change after the Netherlands-based DBH Group formally agreed to invest 150M Ft (500 000 EUR) in Virtual Call Center Solutions Zrt in August, giving the company the opportunity to grow at a much faster rate than had been previously anticipated.

Virtual Call Center is one of the leading cloud-based call centre software providers in the EU, providing an all-in-one solution (including telecommunications services, voice recording, call distribution, CRM systems etc.) for companies who have many customers and handle large volumes of calls.

The investment reflects the increasing success of our company, and reinforces our belief that Virtual Call Center’s solution will become the market leader in the region, helping hundreds or even thousands of companies handle communications with their customers in a cost-effective way. The investment will allow us to continue to achieve our company aims, including focusing on clients’ needs and rapid product development, prioritising IT security and service reliability, and developing our sales base in foreign countries.

Cloud-based call centre solutions are becoming increasingly common in all areas of business, and in particular are being adopted by larger corporations. By encouraging clients to change their old-style, premises-based solutions to Virtual Call Center’s state-of-the-art cloud-based solution, we are confident that we will be able to continue increasing our market share in the call centre software market.

We would like to take this opportunity to thank all our clients who have chosen to use Virtual Call Center’s solution for their call centre needs. We look forward to continuing and improving our relationships with them, and also to welcoming on board many more new clients in the future.

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