The internet has revolutionized how businesses communicate with their customers like nothing before. There’s no doubt that the last 15 years have seen an astonishing explosion regarding internet access. Indeed, the evolution of the Internet has completely changed our world, giving businesses the opportunity to now use multiple platforms to connect with their customers anytime, anywhere.
In our technology-driven world, chatbots have been a super hot topic for quite some time now. But did you know that the term “robot” goes back to 1921? Altough it may feel like chatbots have only recently appeared, they actually have a longer history than you may think. Check out our infographics, and see how far AI-powered chatbots have come!
Oral communication via the telephone is at the heart of the telecommunications industry. Without the ability to transmit voices, telephone devices would have little or no use in business. But many people (at least, those outside the IT industry and contact centre management worlds) don’t really think about the complicated background and serious development needed to ensure telephone communication is seamless.
According to a study conducted by the Disaster Recovery Preparedness Council, 73% of businesses continue to not have a Business Continuity Plan in place, or if they do, they don’t take the time to make sure that the plan actually works. It’s true that designing, implementing and executing a reliable Business Continuity Plan takes significant time. But when the survival of your business is at stake, isn’t it worth the effort?
How can a predictive dialer really help you with cost and revenue optimization? See for yourself and estimate your own cost and revenue optimization plan with our calculator!
To operate a call center seamlessly, it’s crucial to possess a skill set and a handful of techniques that allow you to boost your productivity and increase your revenue. Call blending is one of those techniques.