How to calculate your cost and revenue optimization point
How can a predictive dialer really help you with cost and revenue optimization? See for yourself and estimate your own cost and revenue optimization plan with our calculator!
VCCBlog
News, hot topics
How to boost productivity and increase revenue by using call blending
To operate a call center seamlessly, it’s crucial to possess a skill set and a handful of techniques that allow you to boost your productivity and increase your revenue. Call blending is one of those techniques.
Effective telesales: a case study
Telesales is a dynamic field of business. But can companies combine dynamism with productivity to create more effective telesales activities? Here is how one of our clients did it.
Dialers – the core of productivity
Manual dialer, power dialer, predictive dialer – does it matter which type of dialing system you use in your call center? Well, if you want to optimize the amount of time you actually speak with customers, then yes, it does.
Recorded agent greeting – the grey area of automation
Automation, as we all know, saves time. But is it really always true, and do mechanised features such as a recorded agent greeting really help contact centres provide a better user experience?
Telesales with a unified approach: a case study
Telesales teams often struggle with handling the large volume of incoming calls that occur immediately after advertising their products or services on TV. Here is how Gigashopping, a company based in Portugal, solved this problem.
A more transparent way to manage audio files
For call centres, it is an important legal question to find the right way to manage audio files and data produced, in connection with the calls and to decide about their storage warranties. Thanks to our new application, not only storing, but archiving audio files will also be much easier and safer.
Two new certificates awarded for business data safety standards
VCC Live are delighted to announce that we have been awarded two new ISO certificates, one of which only two other Hungarian companies, and only 791 European companies in total, have ever received. The awarding of these certificates is proof of the success of our aim to keep both our business data and our partners’ business data in safe hands.
