The latest trends and hot topics about Customer Experience, Technology, and Business
top-benefits-virtual-call-centers
Dóra Rapcsák
Dóra Rapcsák
in Business
3 min read

The call center industry is experiencing major changes, driven by changing customer behavior and ever-increasing customer demands. Businesses are moving everything to the cloud from customer data to call center software, paving the way for the virtual call center business model.

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