The latest trends and hot topics about Customer Experience, Technology, and Business
video-identification-vcc-live-desk
Dóra Rapcsák
Dóra Rapcsák
in VCC News
2 min read

At VCC Live®, our mission is to constantly focus on innovation and look for new ideas to create an as convenient as possible customer experience. As such, we’re delighted to announce that video identification is now available as part of VCC Live®’s solution.

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call-center-needs-video-call-feature
Dóra Rapcsák
Dóra Rapcsák
3 min read

With the rising popularity of omnichannel communication, businesses have started to explore new channels of communications. But only a few managed to fully embrace the opportunities provided by omnichannel customer support.

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