At VCC Live®, our mission is to constantly focus on innovation and look for new ideas to create an as convenient as possible customer experience. As such, we’re delighted to announce that video identification is now available as part of VCC Live®’s solution.
Sun Finance was looking for call center software that could provide an all-in-one multichannel solution that was flexible and easy to scale up. And this is where VCC Live®, with all its advanced features, came into play.
In our ever-connected world, data is everywhere. But having access to an ever-increasing amount of information has also led to a number of challenges. One challenge is that organizations storing sensitive customer data have become a major target for cybercriminals.
Connections Romania is a growing BPO company, with headquarters in Bucharest, Romania and offices in Belgrade, Serbia and Sofia, Bulgaria. Established in 2005, the company, based on the Outsourcing business model, provides outsourcing services such as IT helpdesk, Customer Service, HR, and Financial Processes, to a wide range of international clients.
So you’re thinking of joining VCC Live®’s support team but you’re not quite sure if it’s the right move for you? To help you out, this article aims to give you an idea of what it’s like to work as part of the support team at an innovative tech company providing cloud-based contact center solutions worldwide.
Here at VCC LiveⓇ, we’re committed to contributing to social causes, and constantly strive to build a corporate culture that cares about social issues. As such, we’re proud to announce details of the latest social project our solution is being utilized in, a Hungarian phone service called Hazakísérő Telefon (Walk Home Phone Service), including the fact that VCC LiveⓇ now provides free phone lines for the service.
What a conference! We have just returned from the XIV National Customer Service Conference which took place in Tapolca this year. We gained great memories and invaluable experiences from our fellow experts in the customer service industry.