secrets-of-a-good-ivr

Secrets of a good IVR

Telephone self-service has been around since the 70s and it can be very useful and beneficial. For example, with Virtual Call Center’s IVR. According to a recent study of the American Gartner Research IVR (Interactive Voice Response) is “one of the most disliked features ever created”. People say it‘s tiring, dull and even nerve-racking when …