The latest trends and hot topics about Customer Experience, Technology, and Business
6-telesales-tips-increase-efficiency
Dan Deschidar
Dan Deschidar
in Business
5 min read

There’s no doubt that most customers find telesales calls annoying. So, why do businesses still rely on telesales to contact their audiences? Because, despite its bad reputation, telesales is a great way to engage with your customers, promote your products and services, and increase your sales on a global scale.

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vcc-live-receives-great-user-experience-and-rising-star-awards
Dóra Rapcsák
Dóra Rapcsák
in VCC News
2 min read

Exciting things are happening at VCC Live: we’re more than delighted to announce that we have been awarded the Great User Experience 2018 Award and the Rising Star 2018 Award delivered by FinancesOnline. We’re proud of the fact that this reputable software platform featured our product in a detailed review on their site highlighting all the great features our software offers.

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implementing-business-continuity-plan-in-call-center
Dóra Rapcsák
Dóra Rapcsák
in Business
6 min read

According to a study conducted by the Disaster Recovery Preparedness Council, 73% of businesses continue to not have a Business Continuity Plan in place, or if they do, they don’t take the time to make sure that the plan actually works. It’s true that designing, implementing and executing a reliable Business Continuity Plan takes significant time. But when the survival of your business is at stake, isn’t it worth the effort?

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ultimate-guide-building-effective-call-center-scripts
Dóra Rapcsák
Dóra Rapcsák
in Technology
5 min read

By allowing your call center agents to be the ones who talk to your customers, you put your business’ reputation in their hands. If you empower them – for example, by giving them powerful call center scripts – they will be able to provide excellent customer experience for your customers, and increase your sales performance by closing more deals.  

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why-it-matters-how-your-call-center-reviewed-online
Dóra Rapcsák
Dóra Rapcsák
4 min read

Creating a solid online presence is crucial if you want your business to stand out from the competition. Over the past few years, the importance of online customer reviews has continuously grown, and now they are more relevant than ever. Online customer reviews have definitely changed the game for every industry.

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