Customer expectations have changed, and sales departments have had to change with them. Gone are the days when companies can focus their sales strategy solely on cold calls. And although calls are still an important part of any sales cycle, in our tech-dominated world your company also needs to rely on comprehensive sales software in order to reap success.
When it comes to sales, reaching the maximum amount of potential customers is vital for the success of any business. However, many call centers still rely on manual dialers, with call center agents having to dial numbers themselves.
There’s no doubt that most customers find telesales calls annoying. So, why do businesses still rely on telesales to contact their audiences? Because, despite its bad reputation, telesales is a great way to engage with your customers, promote your products and services, and increase your sales on a global scale.
On May 25 this year, the General Data Protection Regulation (GDPR) came into force. After a two-year preparation period, it’s now official: organizations need to ensure that the way they store and process data complies with the new rules outlined by GDPR.
Exciting things are happening at VCC Live: we’re more than delighted to announce that we have been awarded the Great User Experience 2018 Award and the Rising Star 2018 Award delivered by FinancesOnline. We’re proud of the fact that this reputable software platform featured our product in a detailed review on their site highlighting all the great features our software offers.
According to a study conducted by the Disaster Recovery Preparedness Council, 73% of businesses continue to not have a Business Continuity Plan in place, or if they do, they don’t take the time to make sure that the plan actually works. It’s true that designing, implementing and executing a reliable Business Continuity Plan takes significant time. But when the survival of your business is at stake, isn’t it worth the effort?
By allowing your call center agents to be the ones who talk to your customers, you put your business’ reputation in their hands. If you empower them – for example, by giving them powerful call center scripts – they will be able to provide excellent customer experience for your customers, and increase your sales performance by closing more deals.