To operate a call center seamlessly, it’s crucial to possess a skill set and a handful of techniques that allow you to boost your productivity and increase your revenue. Call blending is one of those techniques.
Telesales is a dynamic field of business. But can companies combine dynamism with productivity to create more effective telesales activities? Here is how one of our clients did it.
Manual dialer, power dialer, predictive dialer – does it matter which type of dialing system you use in your call center? Well, if you want to optimize the amount of time you actually speak with customers, then yes, it does.
Telesales teams often struggle with handling the large volume of incoming calls that occur immediately after advertising their products or services on TV. Here is how Gigashopping, a company based in Portugal, solved this problem.
We are delighted to announce that VCC Live Pay, with the help of Worldpay, can now help organisations to securely process international payments from their clients and customers.
A clear, user-friendly automated structure informing callers is an essential component of customer satisfaction. It is important that clients feel that the call management system is really helpful and allows them to take action or get information even without a customer support representative. How could I make the work of our customer service department even …
After more than a year of development, including a strict audit process, we are delighted to announce that we are in the position to introduce a new, real-time credit card payment feature in our software offering.
The predictive dialer – as suggested by its name – can predict the workload of the operators, take off their shoulders the burden of manual dialing, free the operators of waiting, and such increase the number of minutes spent on effective calls. All this can be achieved with the help of a special algorithm. Configured …