Effective telesales: a case study

Telesales is a dynamic field of business. But can companies combine dynamism with productivity to create more effective telesales activities? Here is how one of our clients did it.


Dialers – the core of productivity

Manual dialer, power dialer, predictive dialer – does it matter which type of dialing system you use in your call center? Well, if you want to optimize the amount of time you actually speak with customers, then yes, it does.


Telesales with a unified approach: a case study

Telesales teams often struggle with handling the large volume of incoming calls that occur immediately after advertising their products or services on TV. Here is how Gigashopping, a company based in Portugal, solved this problem.


VCC Live Pay is now available in 146 countries!

We are delighted to announce that VCC Live Pay, with the help of Worldpay, can now help organisations to securely process international payments from their clients and customers.


Handling incoming calls in a professional way

A clear, user-friendly automated structure informing callers is an essential component of customer satisfaction. It is important that clients feel that the call management system is really helpful and allows them to take action or get information even without a customer support representative. How could I make the work of our customer service department even …


What is predictive dialer? – part 2

The predictive dialer – as suggested by its name – can predict the workload of the operators, take off their shoulders the burden of manual dialing, free the operators of waiting, and such increase the number of minutes spent on effective calls. All this can be achieved with the help of a special algorithm. Configured …