VCC Live receives Great User Experience and Rising Star Awards

Exciting things are happening at VCC Live: we’re more than delighted to announce that we have been awarded the Great User Experience 2018 Award and the Rising Star 2018 Award delivered by FinancesOnline. We’re proud of the fact that this reputable software platform featured our product in a detailed review on their site highlighting all the great features our software offers.


Implementing a Business Continuity Plan in call centers

According to a study conducted by the Disaster Recovery Preparedness Council, 73% of businesses continue to not have a Business Continuity Plan in place, or if they do, they don’t take the time to make sure that the plan actually works. It’s true that designing, implementing and executing a reliable Business Continuity Plan takes significant time. But when the survival of your business is at stake, isn’t it worth the effort?


The ultimate guide to building effective call center scripts

By allowing your call center agents to be the ones who talk to your customers, you put your business’ reputation in their hands. If you empower them – for example, by giving them powerful call center scripts – they will be able to provide excellent customer experience for your customers, and increase your sales performance by closing more deals.  


Why it matters how your call center is reviewed online

Creating a solid online presence is crucial if you want your business to stand out from the competition. Over the past few years, the importance of online customer reviews has continuously grown, and now they are more relevant than ever. Online customer reviews have definitely changed the game for every industry.


Effective telesales: a case study

Telesales is a dynamic field of business. But can companies combine dynamism with productivity to create more effective telesales activities? Here is how one of our clients did it.


Dialers – the core of productivity

Manual dialer, power dialer, predictive dialer – does it matter which type of dialing system you use in your call center? Well, if you want to optimize the amount of time you actually speak with customers, then yes, it does.


Telesales with a unified approach: a case study

Telesales teams often struggle with handling the large volume of incoming calls that occur immediately after advertising their products or services on TV. Here is how Gigashopping, a company based in Portugal, solved this problem.