The latest trends and hot topics about Customer Experience, Technology, and Business
webrtc-revolutionizing-call-center-industry
Dora Rapcsak
Dora Rapcsak
in Technology
4 min read

Reading Time: 4 minutesThere’s no doubt that ever-more sophisticated new technologies are shaping the world around us, turning seemingly impossible ideas into reality. While a few years ago many groundbreaking concepts – such as video chat, Wi-Fi routers, and 4G technology – seemed impossible, today they are part of our everyday lives.

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chatbots-learned-to-speak
in Technology
1

Reading Time: 1 minuteIn our technology-driven world, chatbots have been a super hot topic for quite some time now. But did you know that the term “robot” goes back to 1921? Altough it may feel like chatbots have only recently appeared, they actually have a longer history than you may think. Check out our infographics, and see how far AI-powered chatbots have come!

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voip-finding-right-system
in Technology
6 min read

Reading Time: 6 minutesOral communication via the telephone is at the heart of the telecommunications industry. Without the ability to transmit voices, telephone devices would have little or no use in business. But many people (at least, those outside the IT industry and contact centre management worlds) don’t really think about the complicated background and serious development needed to ensure telephone communication is seamless.

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contact-database-quality
5 min read

Reading Time: 5 minutesContact database quality, as with everything else, deteriorates with time. The more you use it, the worse it becomes. How many times do you go through your contact database?

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quarter-new-releases-features
2 min read

Reading Time: 2 minutesAt VCC Live, we are dedicated to offering innovative products to our clients. Developing state-of-the-art cloud-based contact centre solutions that meet our clients’ needs and expectations is at the heart of everything we do. This is why we continuously work on bringing our clients new releases and features.

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vcc-live-5-0-brand-new-ergonomic-interface
2 min read

Reading Time: 2 minutesAs a first step to a full transformation, our new client interface is now available. The renewal of the operator and administrator interface is a part of our development plan to improve user experience.

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vcc-data-can-now-transferred-real-time
2 min read

Reading Time: 2 minutesWe recently introduced our new Zapier application, making it possible for VCC to be connected with more than 500 other applications. Since then we have received many questions about how Zapier works, and what its advantages are. For those thinking about the benefits of connecting different company systems, we can now show you that setting up and getting started with our Zapier application is simple and easy!

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