The latest trends and hot topics about Customer Experience, Technology, and Business

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sip-technology-call-centers
Dr. Gábor Fehér
Dr. Gábor Fehér
in Technology
4 min read

These days most call centers use VoIP technology to connect their calls via the Internet. In order to leverage VoIP, however, businesses need to establish connections with their providers in order to create endpoints that can communicate with each other. And to establish these connections, SIP technology is needed.

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screen-sharing-customer-service
Dóra Rapcsák
Dóra Rapcsák
3 min read

Visual engagement takes customer service to the next level. Luckily, thanks to ever-evolving technology solutions, more and more visual engagement platforms are appearing on the market, allowing businesses to level up their customer interactions with ease.

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customer-service-trends-2019
Elemér Erdősi
Elemér Erdősi
in Business
6 min read

Customer experience has a significant impact on business results, so if you haven’t already started to establish your strategy for next year, then now is the time. And if you are looking for some inspiration, here is my list of customer service trends you should watch out for in 2019!

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webrtc-revolutionizing-call-center-industry
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

There’s no doubt that ever-more sophisticated new technologies are shaping the world around us, turning seemingly impossible ideas into reality. While a few years ago many groundbreaking concepts – such as video chat, Wi-Fi routers, and 4G technology – seemed impossible, today they are part of our everyday lives.

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