Increasing levels of customer expectation is forcing companies to constantly focus on innovation and look for new ideas. The last few years have seen the rise of AI, machine learning and automation in customer service, bringing major technological advancements to the industry.
The Internet has given us many genuinely great things, one of them being a more accessible virtual marketplace offering loads of advantages to businesses. Amongst other things, you can now easily build online communities within this virtual marketplace.
These days most call centers use VoIP technology to connect their calls via the Internet. In order to leverage VoIP, however, businesses need to establish connections with their providers in order to create endpoints that can communicate with each other. And to establish these connections, SIP technology is needed.
Visual engagement takes customer service to the next level. Luckily, thanks to ever-evolving technology solutions, more and more visual engagement platforms are appearing on the market, allowing businesses to level up their customer interactions with ease.
Customer experience has a significant impact on business results, so if you haven’t already started to establish your strategy for next year, then now is the time. And if you are looking for some inspiration, here is my list of customer service trends you should watch out for in 2019!
What a conference! We have just returned from the XIV National Customer Service Conference which took place in Tapolca this year. We gained great memories and invaluable experiences from our fellow experts in the customer service industry.
There’s no doubt that ever-more sophisticated new technologies are shaping the world around us, turning seemingly impossible ideas into reality. While a few years ago many groundbreaking concepts – such as video chat, Wi-Fi routers, and 4G technology – seemed impossible, today they are part of our everyday lives.