The latest trends and hot topics about Customer Experience, Technology, and Business
dos-donts-debt-collection-with-sms
4 min read

Reading Time: 4 minutesText messages are convenient – they allow us to communicate without taking too much of our time, share urgent information if we cannot reach someone over the phone, and remind people of upcoming events or arrangements. Three utilisations which are very common to anyone working in the debt collection business.

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contact-centre-multichannel-communication-in-customer-care-part-1
2 min read

Reading Time: 2 minutesThe seamless communication between a company and its customer is the key for a successful business. In normal circumstances keeping contact with customers, solving problems and complaints are always a necessity. If the company takes time and money to provide quality customer communication, this investment returns in happy and satisfied customers – and, of course, …

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