The latest trends and hot topics about Customer Experience, Technology, and Business
skills-based-routing-heres-how
Roland Háry
Roland Háry
in Business
3 min read

Ask any call center manager what’s one of the most important KPIs they constantly strive to achieve in the call center, and you can be sure that they’ll tell you: it’s customer satisfaction. Now ask customers what they find the most annoying when they contact a company’s customer service department, and you can be sure that they’ll tell you: it’s unresolved issues.

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