Every year, customer self-service is getting more and more popular. Setting up a self-service portal is a major step towards a fully modernized customer service. But as we know, there’s always room for improvement.
The latest trends and hot topics about Customer Experience, Technology, and Business
Contacting customer support on the phone is, perhaps, still the most frequent way for users to seek assistance. But gone are the days when picking up the phone was the only option to get help with a product.