The latest trends and hot topics about Customer Experience, Technology, and Business
heres-prevent-call-center-cyberattack
Dora Rapcsak
Dora Rapcsak
in Technology
4 min read

Reading Time: 4 minutesAs we all know, information is power. But in today’s fast-paced digital world, having access to an ever-increasing amount of information has also led to an ever-increasing number of challenges. One of these challenges is the fact that organizations storing sensitive data have become a major target for cyber criminals. And unfortunately, call centers, who typically handle a lot of valuable customer information, are no exception.

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what-to-consider-when-choosing-a-call-center-software
Dora Rapcsak
Dora Rapcsak
8 min read

Reading Time: 8 minutesIn today’s ultra-competitive business environment, the secret recipe for success lies in the quality of your customer service: as customers grow more and more demanding, delivering the ultimate customer experience is the game changer for businesses everywhere.

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handling-incoming-calls-professional-way
3 min read

Reading Time: 3 minutesA clear, user-friendly automated structure informing callers is an essential component of customer satisfaction. It is important that clients feel that the call management system is really helpful and allows them to take action or get information even without a customer support representative. How could I make the work of our customer service department even …

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vcc-live-continuation-success-story
2 min read

Reading Time: 2 minutesThis autumn, two important changes have occurred at our company: the name of our company group has been changed to VCC Live, and we have occupied our “A” category office in Budapest. An exciting new image has been added to our brand name in order to express the new direction we follow in business.

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stricter-eu-regulations-cloud
2 min read

Reading Time: 2 minutesVCC aims to provide the highest possible level of data security for both our domestic and international clients. In particular, we focus on the continual updating of our cloud-based services’ data protection security, based on the latest legal requirements. As a result, we are currently analysing and preparing to implement the EU’s new General Data Protection Regulation (GDPR) before it comes into effect.

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