vcc-live-pay-now-available-146-countries

VCC Live Pay is now available in 146 countries!

We are delighted to announce that VCC Live Pay, with the help of Worldpay, can now help organisations to securely process international payments from their clients and customers.

handling-incoming-calls-professional-way

Handling incoming calls in a professional way

A clear, user-friendly automated structure informing callers is an essential component of customer satisfaction. It is important that clients feel that the call management system is really helpful and allows them to take action or get information even without a customer support representative. How could I make the work of our customer service department even …

vcc-live-continuation-success-story

VCC Live – continuation of a success story

This autumn, two important changes have occurred at our company: the name of our company group has been changed to VCC Live, and we have occupied our “A” category office in Budapest. An exciting new image has been added to our brand name in order to express the new direction we follow in business.

stricter-eu-regulations-cloud

Stricter EU regulations in the cloud

VCC aims to provide the highest possible level of data security for both our domestic and international clients. In particular, we focus on the continual updating of our cloud-based services’ data protection security, based on the latest legal requirements. As a result, we are currently analysing and preparing to implement the EU’s new General Data Protection Regulation (GDPR) before it comes into effect.

vcc-pays-pci-dss-certification-is-a-milestone-for-our-partners-too

VCC Pay’s PCI DSS certification is a milestone for our partners too

We are delighted to announce that we have recently been awarded PCI DSS certification, which is issued by the biggest international electronic funds transfer companies in the world. This is a major achievement in the life of VCC: this certificate not only proves that our already-established VCC Pay system is a safe and secure way to make payments, but also confirms the security and credibility of our business practices and corporate structure.

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Enhanced protection for your stored data – two-factor authentication

From today, Virtual Call Center users can take advantage of two-factor authentication when using our solution. This latest feature enhances the security of data stored in VCC’s client software programme by requiring, in addition to normal login authentication, a further login authentication procedure, using a password sent to a personal device, such as a mobile phone, ID card, or USB token.