Posts Tagged ‘real-time statistics’

TBI Bank Case Study: Maximizing the Efficiency of Incoming Calls with VCC Live

Posted on: November 22nd, 2019 by dorarapcsak No Comments

 “Since we implemented VCC Live, it has had a great impact on our business and we can safely say that our efficiency increased by at least 50%. – Darya V. Kotseva, Head of Department Customer Care and Telemarketing

As a major bank operating in Bulgaria and Romani, TBI Bank needs to effectively handle a great number of incoming calls on a daily basis while continuously monitoring their performance in order to how to maximize their customer experience.

TBI Bank needed a reliable contact center software solution that could live up to their expectations. They chose to leverage VCC Live’s call activities and real-time monitoring features.

The Case Study

Our latest case study describes how, since leveraging VCC Live, TBI Bank managed to overcome their challenges and take their customer service to a whole new level.

Check out the case study and see:

  • How VCC Live offered a solution for TBI Bank to handle a great number of incoming calls while successfully minimize unanswered calls
  • How VCC Live’s real-time reporting and monitoring features allows TBI to real-time monitor all of their KPIs.
  • How an easy-to-use cloud-based contact center solution simplified TBI’s daily operations, allowing them to improve their customer satisfaction level.

Switching to VCC Live’s solution has exceeded TBI’s expectations, allowing them to better handle their customer queries while always seeing the whole picture by closely monitoring their performance.

Read our case study and learn more about the benefits of VCC Live®’s advanced inbound and outbound features!

Managing inbound and outbound calls efficiently with VCC Live® – a case study

Posted on: July 31st, 2019 by dorarapcsak No Comments

“Reaching 30% more customers is a real game-changer for us, we definitely managed to revolutionize our outbound campaigns with VCC Live.” – Tamás Nyári, Head of IT CEE, Telemarketing International

As one of the largest teleshop companies in the Central and Eastern European region, sending out an average of around 4000 packages per day, exceptional customer experience and smooth processes are an absolute must for Telemarketing.

This is why they decided to leverage VCC Live’s solution.

The Case

Our latest case study describes how, since leveraging VCC Live®, Telemarketing managed to take their operations to a whole new level. Check out our case study to find out:

  • how we offered Telemarketing a solution that can be easily utilized by their remote agents
  • how VCC Live® provided the company with an advanced wallboard, allowing them to see the whole picture in real-time
  • how VCC Live®’s predictive dialer enabled Telemarketing to reach 30% more customers
  • how we allowed the company to manage its logistics in a timely manner with system integrations

Introducing VCC Live®’s solution has truly revolutionized both Telemarketing’s inbound and outbound campaigns, allowing them to better handle their incoming calls and reach 30% more customers while unifying and monitoring their processes in real-time.

Read our case study and learn more about the benefits of VCC Live®’s advanced inbound and outbound features!