Reading Time: 8 minutesIn today’s ultra-competitive business environment, the secret recipe for success lies in the quality of your customer service: as customers grow more and more demanding, delivering the ultimate customer experience is the game changer for businesses everywhere.
Reading Time: 4 minutesHow can a predictive dialer really help you with cost and revenue optimization? See for yourself and estimate your own cost and revenue optimization plan with our calculator!
Reading Time: 4 minutesTo operate a call center seamlessly, it’s crucial to possess a skill set and a handful of techniques that allow you to boost your productivity and increase your revenue. Call blending is one of those techniques.
Reading Time: 5 minutesContact database quality, as with everything else, deteriorates with time. The more you use it, the worse it becomes. How many times do you go through your contact database?
Reading Time: 6 minutesManual dialer, power dialer, predictive dialer – does it matter which type of dialing system you use in your call center? Well, if you want to optimize the amount of time you actually speak with customers, then yes, it does.
Reading Time: 2 minutesTelesales teams often struggle with handling the large volume of incoming calls that occur immediately after advertising their products or services on TV. Here is how Gigashopping, a company based in Portugal, solved this problem.
Reading Time: 3 minutesThe predictive dialer – as suggested by its name – can predict the workload of the operators, take off their shoulders the burden of manual dialing, free the operators of waiting, and such increase the number of minutes spent on effective calls. All this can be achieved with the help of a special algorithm. Configured …