The latest trends and hot topics about Customer Experience, Technology, and Business
what-to-consider-when-choosing-a-call-center-software
Dora Rapcsak
Dora Rapcsak
8 min read

Reading Time: 8 minutesIn today’s ultra-competitive business environment, the secret recipe for success lies in the quality of your customer service: as customers grow more and more demanding, delivering the ultimate customer experience is the game changer for businesses everywhere.

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contact-database-quality
5 min read

Reading Time: 5 minutesContact database quality, as with everything else, deteriorates with time. The more you use it, the worse it becomes. How many times do you go through your contact database?

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dialers-core-productivity
6 min read

Reading Time: 6 minutesManual dialer, power dialer, predictive dialer – does it matter which type of dialing system you use in your call center? Well, if you want to optimize the amount of time you actually speak with customers, then yes, it does.

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telesales-unified-approach-case-study
2 min read

Reading Time: 2 minutesTelesales teams often struggle with handling the large volume of incoming calls that occur immediately after advertising their products or services on TV. Here is how Gigashopping, a company based in Portugal, solved this problem.

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what-is-predictive-dialer-part-two
3 min read

Reading Time: 3 minutesThe predictive dialer – as suggested by its name – can predict the workload of the operators, take off their shoulders the burden of manual dialing, free the operators of waiting, and such increase the number of minutes spent on effective calls. All this can be achieved with the help of a special algorithm. Configured …

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