The latest trends and hot topics about Customer Experience, Technology, and Business
personalized-customer-service-increase-customer-trust
Magdalena Horváth
Magdalena Horváth
in Customer Experience
7 min read

Reading Time: 7 minutesThere is a hot ongoing debate nowadays about customer journey and experience personalization. You might have heard different arguments supporting or undermining the idea of hyper-personalization of today’s customer-business relationship. One thing is for sure, the customer care industry is rapidly growing and personalized customer service has started to become an important part of it.

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