The latest trends and hot topics about Customer Experience, Technology, and Business
dos-donts-debt-collection-with-sms
4 min read

Reading Time: 4 minutesText messages are convenient – they allow us to communicate without taking too much of our time, share urgent information if we cannot reach someone over the phone, and remind people of upcoming events or arrangements. Three utilisations which are very common to anyone working in the debt collection business.

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debt-collection-case-study-upc
2 min read

Reading Time: 2 minutes“Ok, I’ll pay what I owe you online tonight”: an often-spoken but rarely-kept promise in the world of debt collection. But here is a debt collection case study showing how UPC Hungary put a stop to empty words such as these, and increased their number of kept promises.

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handling-incoming-calls-professional-way
3 min read

Reading Time: 3 minutesA clear, user-friendly automated structure informing callers is an essential component of customer satisfaction. It is important that clients feel that the call management system is really helpful and allows them to take action or get information even without a customer support representative. How could I make the work of our customer service department even …

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