Posts Tagged ‘onboarding client’

VCC Live Onboards Leading Car Loans Provider Mogo Finance

Posted on: August 14th, 2019 by dorarapcsak No Comments

Fintech company focused on facilitating and financing transactions with used cars, starts using VCC Live software on its debt collection, sales, and customer support operations. 

Headquartered in Riga, Latvia, Mogo Finance operates in more than 15 countries, issuing over than EUR 358 million to date and running a net loan portfolio of over EUR 140 million. With a consistent base of more than 100 000 customers, the strategic priorities of the company are focused on consistent profitable growth and geographical expansion. Currently, it operates in the Baltics, Eastern Europe, the Balkans, the Caucasus, and Central Asia.

Mogo Finance’s positions itself in the debt market with an innovative mission: securing loan products that are designed to meet the needs of clients who are underserved by the mainstream credit market. With growing operations spread throughout several regions across the globe and a strong focus on increasing customer value, Mogo Finance relies on well-aligned and efficient customer experience teams to support company goals. And of course, all customer-handling operations must be supported by seamless technology.

Mogo Finance partnership with VCC Live comes to address customer interactions challenges, such as improving collections and sales over the phone through more efficient management of agents’ working time. For such, they will count with our predictive dialer feature developed to increase customer team’s efficiency by decreasing agents’ idle time. Also, the possibility of using several communication channels (email, sms, chat, among others) also called the attention of the company that seeks to provide its customers with seamless omnichannel care.    

About Mogo Finance and VCC Live blooming partnership, Roland Háry, Solutions Consultant for Enterprise at VCC Live, highlights: “It’s always a pleasure when a multinational company trusts us and allows us to support them in their operations in several countries. This also reflects our system’s diversity and the fact that we’re able to provide services all over the world. We are grateful for the opportunity and looking forward to a fruitful partnership with Mogo Finance.”

More about Mogo Finance

Mogo Finance products range from Car Leasing (financing used cars) to Leaseback (car serves as a pledge; clients can remain driving it). All services are provided with flexible payment and fast and easy application process. Know more about the company on its official website!

Sun Finance Chose VCC Live® to Fuel Their Operations in Europe

Posted on: May 3rd, 2019 by dorarapcsak No Comments

We’re delighted to announce that Sun Finance chose VCC Live® to fuel their 250-operator consumer lending operations in Europe.

Sun Finance is a fast-growing online consumer lending company with headquarters in Riga, Latvia, and several offices around the world. The company uses the latest technology solutions in order to stay on top of the competition, allowing them to ensure instant consumer identification and scoring.

As such, Sun Finance needed an innovative solution that was able to live up to their expectations, while also allowing them to offer exceptional support to their customers. In particular, the company was looking for call center software that could provide an all-in-one multichannel solution that was flexible and easy to scale up. And this is where VCC Live®, with all its advanced features, came into play.

As Sun Finance operates offices in several countries around the world, having unified communication with their customers on a single platform is of utmost importance to them. A major advantage of VCC Live®’s system is that all features required are available in an all-in-one solution. Therefore, agents at Sun Finance don’t need to spend their time setting up several systems and navigating around them. Instead, they are able to access everything they need by simply using VCC Live®’s all-in-one solution.

In addition, the company needs to leverage several channels in order to be able to reach their customers on their preferred channel. VCC Live®’s multichannel solution gives them the perfect opportunity to interact with their customers across a wide range of channels, including phone, email, SMS, chat and social media.

And as one of the fastest-growing online consumer lending companies operating on four continents, Sun Finance was looking for a solution that is not only flexible but also easy to up-scale. VCC Live®’s system is customizable based on unique customer needs, offering Sun Finance a high level of flexibility and scalability.

Dániel Severa, Customer Success Manager at VCC Live®, said: “We are constantly looking to explore international markets. We are delighted to be able to provide Sun Finance with our solution and we are proud that they will be using our solution in all of their offices in Europe. We’re looking forward to a fruitful partnership with them.

About Sun Finance:

Sun Finance is the fastest-growing online consumer lending company in Europe, utilizing the latest technologies to achieve excellence in their projects. With headquarters in Riga, Latvia, and offices in 4 continents, the company offers a fintech-friendly environment, a high-quality legal setup, as well as an extensive labour market of experienced online consumer lending, data science and IT professionals.