email-vs-chat-vs-phone-which-is-the-best-for-your-call-center

Multichannel communication: email vs. chat vs. phone

In today’s ever-changing world people can choose from many means of communication, depending on what is most convenient for them at the time. In the world of call centers, while telephone conversations, emails, and instant chat messages all meet the purpose of connecting a customer with a call center operator in order to receive professional support, different situations may require different types of communication.