Google Duplex technology: will the AI affect call centers?

There’s been a lot of buzz around newly emerging, ever-more sophisticated AI technologies that will transform our business and everyday lives. There’s no doubt that technology is continuing to evolve at lighting speed, and it’s difficult to forecast how far it will advance in the coming years.


Top 5 customer service mistakes you need to avoid

Customer service is the backbone of every successful business, and for good reason: these days, providing excellent customer experience makes all the difference between your company having customer satisfaction or poor brand  reputation.


New Texting Service at Virtual Call Center

Virtual Call Center launches its new texting system on 1 November that allows clients not only send emails but texts, too. It helps to increase the multi-channel flows of information between Virtual Call Center users and their clients. Any important information can be sent now via text messages — added to the usual email service. …