The latest trends and hot topics about Customer Experience, Technology, and Business
get-promoted-call-center-supervisor
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

Working as a call center agent is probably not on the top of employees’ dream job lists. But despite stereotypes, call center agent jobs can be excellent stepping stones to higher positions. For instance, with hard work, you can get promoted to call center supervisor, call center manager, or even head of customer service.

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measuring-call-centre-efficiency
6 min read

Have you ever wondered whether your contact centre is being as efficient as it should be? Here are the results of our analysis of some actual call centre efficiency statistics from our most successful clients.

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