How to get promoted to call center supervisor

Working as a call center agent is probably not on the top of employees’ dream job lists. But despite stereotypes, call center agent jobs can be excellent stepping stones to higher positions. For instance, with hard work, you can get promoted to call center supervisor, call center manager, or even head of customer service.


Measuring call centre efficiency

Have you ever wondered whether your contact centre is being as efficient as it should be? Here are the results of our analysis of some actual call centre efficiency statistics from our most successful clients.


Retain your customer with NPS

It’s so simple, that the essence of the Net Promoter Score can be drafted on a napkin. NPS can easily turn positive customer experience into profitable business growth. The satisfied customer is the dream of every business. One’s feelings or experiences for a certain company could be measured and estimated by using Net Promoter Score …