The latest trends and hot topics about Customer Experience, Technology, and Business
call-center-needs-integrated-crm-system
Roland Háry
Roland Háry
in Customer Experience
5 min read

Customer service departments have a bad reputation all over the world. The thought of contacting a company’s support team makes most customers roll their eyes in irritation. But, with competition between businesses increasingly fierce, many of them already realized that one way they can stand out from the crowd is by providing exceptional customer service.

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transparent-way-manage-audio-files
3 min read

For call centres, it is an important legal question to find the right way to manage audio files and data produced, in connection with the calls and to decide about their storage warranties. Thanks to our new application, not only storing, but archiving audio files will also be much easier and safer.

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vcc-can-now-connected-500-applications
2 min read

One of the advantages of cloud-based solutions is that they can be easily connected to other systems. Our latest development makes it possible to integrate VCC with more than 500 other applications, helping you to organise your work and manage your partner relationships.

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new-functions-now-available-vccs-mobile-app
1

According to feedback from our clients, our Mobile App application, which has been available since December, makes field sales and customer management much easier to track. New features are constantly being added to the app, with our latest additions, including voice recording, form-filling and call disposition functions, continuing to support companies’ process management activities.

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ivr-system-dynamic-ivr-part-5
2 min read

Dynamic IVR – the customer’s best friend The Interactive Voice Response – IVR is defined as a user-friendly menu system, where a customer can get access to the desired information or to a live operator with the help of his/her phone keypads. This system has a constant, static menu. The dynamic IVR’s menu offers multiple …

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key-to-success-the-user-friendly-ivr-menu-part-3
2 min read

Customers navigate and make decisions through IVR with the help of its menu. It’s highly important that this menu should be user-friendly, not taking too much time to sort it out, and should not confuse customers. Navigation through this menu has to be easy and transparent, and all unnecessary information recommended to be cleared out. Main …

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ivr-systems-menu-development-is-an-important-task-part-2
2 min read

The most useful technology in customer care centre is the Interactive Voice Response – IVR. When poorly designed this technology is also the most criticised one.   From the customers simplified point of view: IVR is an automated system, controlled by telephone keypads, and provides answers to their questions, and if needed it connects a …

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