how-to-survive-peak-times-at-call-centers

How to Survive Peak Times at Call Centers?

Life at call centers not always a piece of cake. Sometimes operators must deal with an extreme amount of calls when other times silence can be tricky to bear. Let’s see some tips to survive peak times. Prepare and Make an Action Plan High volumes of call can be forecasted which help in preparing. As …

new-revolution-in-the-cloud

New Revolution in the Cloud

This week Budapest, Hungary welcomed one of the most prestigious IT conferences in Central Eastern Europe, OpenStackCEE Day 2014. Of course, Virtual Call Center had to be there. We would like to participate in as many IT events as we can to collect new information on technology development. The OpenstackCEE is an exceptional one. “Founded …