successful-motivation-at-call-center-academy

Successful Motivation at Call Center Academy

Academic year 2014/15 of Call Center Academy was launched yesterday. Successful series of presentations gave lots of new information to participants. At first, Adrienne Banga, expert of eSense Human Resources started with her presentation about motivation in general. “According to psychology, it’s the drive to get up every morning” – she said, adding several useful …

gamification-case-study-at-call-center-academy

Gamification Case Study at Call Center Academy

We’re continuing our series of introducing Call Center Academy lecturers. Today Tamas Gall speaks about gamification. He works at Partnering Central Europe as Business Development Manager so he’s really interested in new techniques. Call Center Academy and other professional conferences are very important as they are the place where “new methods and techniques can appear …