email-communication-channel-past

Is email a communication channel of the past?

Technology today allows people to choose from a vast array of communication channels. We have more possibilities than ever before to express ourselves and communicate to others. So do we still need email?

contact-centre-multichannel-communication-in-customer-care-part-1

Contact center – multichannel communication in customer care – part 1

The seamless communication between a company and its customer is the key for a successful business. In normal circumstances keeping contact with customers, solving problems and complaints are always a necessity. If the company takes time and money to provide quality customer communication, this investment returns in happy and satisfied customers – and, of course, …