The latest trends and hot topics about Customer Experience, Technology, and Business
call-center-workforce-management
Dora Rapcsak
Dora Rapcsak
in Call Center Life
3 min read

Reading Time: 3 minutesIf you want to run a successfully operating call center, efficiency is vital. Just ask any call center manager what’s their most important mission when it comes to managing the call center, and chances are they’ll tell you: it’s increasing efficiency.

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