The latest trends and hot topics about Customer Experience, Technology, and Business
new-debt-collection-rules-in-us-interview
Dóra Rapcsák
Dóra Rapcsák
in Business
4 min read

A new policy recently put forward by the US’s Consumer Financial Protection Bureau proposes allowing debt collectors in the US to only be able to call debtors up to seven times a week. I talked to Richard Blewis, Digital Debt Collections Manager at VCC Live, about this new regulation, as well as global trends currently dominating the debt collection industry.

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accept-payments-over-phone-stay-secure
Elemér Erdősi
Elemér Erdősi
in Business
4 min read

Real-time payment technology is definitely a hot topic these days, with instant payment technologies becoming more and more popular with customers around the world, and innovative businesses competing head-to-head to be able to provide their customers with the latest real-time payment options.

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real-time-payment-debt-collection
Dóra Rapcsák
Dóra Rapcsák
in VCC News
3 min read

Every day, customers promise debt collectors that they will pay their debts in the next few days. There’s only one problem: these promises are not usually kept. When this happens, debt collectors have no other choice but to repeatedly call back customers and remind them of their outstanding debts. And so the vicious circle of empty promises and no concrete payments begins.

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debt-colletion-using-real-time-payment
Dóra Rapcsák
Dóra Rapcsák
4 min read

When it comes to debt collection, agents always agree on one thing: they receive a lot more promises than actual payments. The most common thing customers say to agents during any debt collection-related conversation is that they will pay their debts in the upcoming days. If only these promises were kept…

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vcc-live-receives-great-user-experience-and-rising-star-awards
Dóra Rapcsák
Dóra Rapcsák
in VCC News
2 min read

Exciting things are happening at VCC Live: we’re more than delighted to announce that we have been awarded the Great User Experience 2018 Award and the Rising Star 2018 Award delivered by FinancesOnline. We’re proud of the fact that this reputable software platform featured our product in a detailed review on their site highlighting all the great features our software offers.

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