VCC Live receives Great User Experience and Rising Star Awards

Exciting things are happening at VCC Live: we’re more than delighted to announce that we have been awarded the Great User Experience 2018 Award and the Rising Star 2018 Award delivered by FinancesOnline. We’re proud of the fact that this reputable software platform featured our product in a detailed review on their site highlighting all the great features our software offers.


The do’s and don’ts of debt collection with SMS

Text messages are convenient – they allow us to communicate without taking too much of our time, share urgent information if we cannot reach someone over the phone, and remind people of upcoming events or arrangements. Three utilisations which are very common to anyone working in the debt collection business.


Dialers – the core of productivity

Manual dialer, power dialer, predictive dialer – does it matter which type of dialing system you use in your call center? Well, if you want to optimize the amount of time you actually speak with customers, then yes, it does.


Debt collection case study: UPC

“Ok, I’ll pay what I owe you online tonight”: an often-spoken but rarely-kept promise in the world of debt collection. But here is a debt collection case study showing how UPC Hungary put a stop to empty words such as these, and increased their number of kept promises.


VCC Live Pay is now available in 146 countries!

We are delighted to announce that VCC Live Pay, with the help of Worldpay, can now help organisations to securely process international payments from their clients and customers.


Handling incoming calls in a professional way

A clear, user-friendly automated structure informing callers is an essential component of customer satisfaction. It is important that clients feel that the call management system is really helpful and allows them to take action or get information even without a customer support representative. How could I make the work of our customer service department even …