When it comes to making an online purchase, customers expect speed and convenience. Therefore, leveraging real-time payment is definitely the next big thing in customer service. Keeping customer data 100% safe, however, is a major concern for most businesses embarking on this journey.
The concept of call center fraud – such as social engineering that typically targets call centers—is nothing new. What has changed is the ever-more sophisticated techniques that are used to fool people in order to gain valuable information from them.