The latest trends and hot topics about Customer Experience, Technology, and Business
managing-customer-data-securely
Dóra Rapcsák
Dóra Rapcsák
in VCC News
2 min read

When it comes to making an online purchase, customers expect speed and convenience. Therefore, leveraging real-time payment is definitely the next big thing in customer service. Keeping customer data 100% safe, however, is a major concern for most businesses embarking on this journey.

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call-center-fraud-how-to-prevent-social-engineering
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

The concept of call center fraud – such as social engineering that typically targets call centers—is nothing new. What has changed is the ever-more sophisticated techniques that are used to fool people in order to gain valuable information from them.

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