The latest trends and hot topics about Customer Experience, Technology, and Business
data-security-steps-keep-business-covered
Dóra Rapcsák
Dóra Rapcsák
in VCC News
2 min read

In our ever-connected world, data is everywhere. But having access to an ever-increasing amount of information has also led to a number of challenges. One challenge is that organizations storing sensitive customer data have become a major target for cybercriminals.

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vcc-live-pci-dss-certificate
Dóra Rapcsák
Dóra Rapcsák
in VCC News
2 min read

Another year, another successful IT audit! We’re more than delighted to announce that, after our latest comprehensive yearly audit, VCC Live® has once again been awarded the PCI DSS international certificate. VCC Live® has been PCI compliant for a number of years, and this year saw our certificate renewed for the fourth time.

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managing-customer-data-securely
Dóra Rapcsák
Dóra Rapcsák
in VCC News
2 min read

When it comes to making an online purchase, customers expect speed and convenience. Therefore, leveraging real-time payment is definitely the next big thing in customer service. Keeping customer data 100% safe, however, is a major concern for most businesses embarking on this journey.

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call-center-fraud-how-to-prevent-social-engineering
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

The concept of call center fraud – such as social engineering that typically targets call centers—is nothing new. What has changed is the ever-more sophisticated techniques that are used to fool people in order to gain valuable information from them.

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