Here’s how you can prevent a call center cyberattack

As we all know, information is power. But in today’s fast-paced digital world, having access to an ever-increasing amount of information has also led to an ever-increasing number of challenges. One of these challenges is the fact that organizations storing sensitive data have become a major target for cyber criminals. And unfortunately, call centers, who typically handle a lot of valuable customer information, are no exception.


VCC Live – continuation of a success story

This autumn, two important changes have occurred at our company: the name of our company group has been changed to VCC Live, and we have occupied our “A” category office in Budapest. An exciting new image has been added to our brand name in order to express the new direction we follow in business.


Stricter EU regulations in the cloud

VCC aims to provide the highest possible level of data security for both our domestic and international clients. In particular, we focus on the continual updating of our cloud-based services’ data protection security, based on the latest legal requirements. As a result, we are currently analysing and preparing to implement the EU’s new General Data Protection Regulation (GDPR) before it comes into effect.


VCC Pay’s PCI DSS certification is a milestone for our partners too

We are delighted to announce that we have recently been awarded PCI DSS certification, which is issued by the biggest international electronic funds transfer companies in the world. This is a major achievement in the life of VCC: this certificate not only proves that our already-established VCC Pay system is a safe and secure way to make payments, but also confirms the security and credibility of our business practices and corporate structure.


Enhanced protection for your stored data – two-factor authentication

From today, Virtual Call Center users can take advantage of two-factor authentication when using our solution. This latest feature enhances the security of data stored in VCC’s client software programme by requiring, in addition to normal login authentication, a further login authentication procedure, using a password sent to a personal device, such as a mobile phone, ID card, or USB token.


Data protection and associated risks – part 2

You don’t have to be a giant corporation, like Sony attacked by North Korean government hackers, to understand: in the world of information data protection, and associated risks are part of every day’s life. All companies must face these risks associated with electronic data stored on computer, server or internet. Data protection risk comes with …


Safely with Virtual Call Center – part 1

American International Group (AIG), one of the world’s largest insurance company, is the partner of Virtual Call Center for its data protection and liability insurance. After reviewing Virtual Call Center’s data protection and safety regulations, AIG found the company qualified to offer the Cyberedge insurance beginning at the 1st of January 2015. AIG’s Cyberedge insurance …