The latest trends and hot topics about Customer Experience, Technology, and Business
heres-prevent-call-center-cyberattack
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

As we all know, information is power. But in today’s fast-paced digital world, having access to an ever-increasing amount of information has also led to an ever-increasing number of challenges. One of these challenges is the fact that organizations storing sensitive data have become a major target for cyber criminals. And unfortunately, call centers, who typically handle a lot of valuable customer information, are no exception.

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vcc-live-continuation-success-story
2 min read

This autumn, two important changes have occurred at our company: the name of our company group has been changed to VCC Live, and we have occupied our “A” category office in Budapest. An exciting new image has been added to our brand name in order to express the new direction we follow in business.

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stricter-eu-regulations-cloud
2 min read

VCC aims to provide the highest possible level of data security for both our domestic and international clients. In particular, we focus on the continual updating of our cloud-based services’ data protection security, based on the latest legal requirements. As a result, we are currently analysing and preparing to implement the EU’s new General Data Protection Regulation (GDPR) before it comes into effect.

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enhanced-protection-for-your-stored-data-two-factor-authentication
2 min read

From today, Virtual Call Center users can take advantage of two-factor authentication when using our solution. This latest feature enhances the security of data stored in VCC’s client software programme by requiring, in addition to normal login authentication, a further login authentication procedure, using a password sent to a personal device, such as a mobile phone, ID card, or USB token.

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data-protection-and-associated-risks-chapter-2
4 min read

You don’t have to be a giant corporation, like Sony attacked by North Korean government hackers, to understand: in the world of information data protection, and associated risks are part of every day’s life. All companies must face these risks associated with electronic data stored on computer, server or internet. Data protection risk comes with …

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safely-with-virtual-call-center
2 min read

American International Group (AIG), one of the world’s largest insurance company, is the partner of Virtual Call Center for its data protection and liability insurance. After reviewing Virtual Call Center’s data protection and safety regulations, AIG found the company qualified to offer the Cyberedge insurance beginning at the 1st of January 2015. AIG’s Cyberedge insurance …

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