The Internet has given us many genuinely great things, one of them being a more accessible virtual marketplace offering loads of advantages to businesses. Amongst other things, you can now easily build online communities within this virtual marketplace.
Let’s be honest, customer service departments are not known as particularly positive places, often being associated with irritation and frustration by both customers and agents. For agents in particular, talking to a large numbers of customers every day who only contact you when they experience a problem, can be exhausting.
Customer expectation has evolved over time but never as rapidly as in the last few years. In our ever-accelerated world, information is at the palm of our hands, with one result being that more and more is expected when it comes to talking to a business.
Over the past few months, we’ve been working hard on a new feature that allows VCC Live® to integrate with MS Outlook Calendar. We’re delighted to announce that the new feature has been launched today!
Last week VCC Live® attended the CCW 2019 conference in Berlin, Europe’s largest trade fair and conference for call centers, customer service and customer dialogue. The latest call center technologies and the industry’s most creative minds – all in one place!
Connections Romania is a growing BPO company, with headquarters in Bucharest, Romania and offices in Belgrade, Serbia and Sofia, Bulgaria. Established in 2005, the company, based on the Outsourcing business model, provides outsourcing services such as IT helpdesk, Customer Service, HR, and Financial Processes, to a wide range of international clients.
Innovation is at the core of any successful business. And in order to make your company innovative, you will need to explore new ideas that help you grow your business. And what better time to look for innovative ideas than now, at the beginning of a new year.