The latest trends and hot topics about Customer Experience, Technology, and Business
vcc-live-participate-national-customer-service-conference
Dóra Rapcsák
Dóra Rapcsák
in VCC News
3 min read

We’re delighted to announce that VCC Live® will be participating as a Diamond Partner in the annual Hungarian National Customer Service Conference, which takes place on 17-19 October. It is an honor to be able to contribute to Hungary’s leading customer service event as the highest-ranked partner, and we are very much looking forward to hearing our fellow customer service experts talk at the conference about their latest experiences and best practices.

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microsoft-launches-ai-features-for-dynamics-365
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

We’re always excited to hear about the latest technology advancements in the call center and customer service industry. And luckily, there are plenty of them at the moment. The industry’s leading companies are always competing with their rivals to rule the market. And in order to rule the market, they need to continuously innovate their technologies and processes.

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make-the-best-of-customer-service-database
Norbert Simán
Norbert Simán
in Business
5 min read

As we all know, call centers are basically data centers. And as data continually flows through call centers, keeping data clean and accurate is not just an option for any forward-thinking call center, it’s a must. Leveraging an up-to-date customer service database, for example, will allow you to better understand your customers’ behaviors and needs, and thus help you increase your customer experience.

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gig-economy-workers-affects-call-centers
Dóra Rapcsák
Dóra Rapcsák
in Business
4 min read

As call centers have a bad reputation for being soul-killing environments to work in, it’s no surprise that agent retention has always been a challenge for customer service departments. While stereotypes are often exaggerated, let’s face it: call center life is not easy. But is there a way to make call centers more attractive to job seekers? Luckily, there is.

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pros-cons-outsourced-call-center-services
Dániel Severa
Dániel Severa
in Business
5 min read

To outsource or not to outsource: that is the question Managing Directors often ask when deciding whether to rely on outsourced call center services or keep them in-house. If you are considering outsourcing your customer service activities, this will be required reading for you!

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bandwidth-voip-technology-require
Tamás Jalsovszky
Tamás Jalsovszky
in Technology
5 min read

The internet has revolutionized how businesses communicate with their customers like nothing before. There’s no doubt that the last 15 years have seen an astonishing explosion regarding internet access. Indeed, the evolution of the Internet has completely changed our world, giving businesses the opportunity to now use multiple platforms to connect with their customers anytime, anywhere.

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