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positive-attitude-customer-service
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
3 min read

Let’s be honest, customer service departments are not known as particularly positive places, often being associated with irritation and frustration by both customers and agents. For agents in particular, talking to a large numbers of customers every day who only contact you when they experience a problem, can be exhausting.

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connections-romania-chose-vcc-live
Dóra Rapcsák
Dóra Rapcsák
in VCC News
2 min read

Connections Romania is a growing BPO company, with headquarters in Bucharest, Romania and offices in Belgrade, Serbia and Sofia, Bulgaria. Established in 2005, the company, based on the Outsourcing business model, provides outsourcing services such as IT helpdesk, Customer Service, HR, and Financial Processes, to a wide range of international clients.

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