Every year, customer self-service is getting more and more popular. Setting up a self-service portal is a major step towards a fully modernized customer service. But as we know, there’s always room for improvement.
It is often said that designing an FAQ (Frequently Asked Questions) site is very difficult, but in reality, perhaps it’s not as tricky as you think. Because after all, an FAQ section only needs to accomplish what its name suggests: answering questions that are frequently asked.
Customer self-service is a new support channel that everyone is trying to get their hands on. That’s no surprise, as it can not only create happy customers but also help reduce costs and increase revenue.