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reduce-agent-idle-time-call-center
Dóra Rapcsák
Dóra Rapcsák
in Customer Experience
3 min read

Optimizing workforce management to get the most out of your processes is a key factor in any call center. So, throwing money out of the window by having high levels of agent idle time, in an environment where everyone is so keen on enhancing productivity, is clearly a mistake.

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