As these days business is powered by advanced technology solutions, choosing a reliable software solution is an essential and inevitable step for call centers. Choosing the right call center software can be a difficult job. But it doesn’t have to be.
Increasing levels of customer expectation is forcing companies to constantly focus on innovation and look for new ideas. The last few years have seen the rise of AI, machine learning and automation in customer service, bringing major technological advancements to the industry.
Your company’s success depends greatly on your ability to sell. But in our ever-competitive business environment, having a great sales team is no longer enough. You also have to be able to approach customers with the right message at the right time. These days, customers are always on the go and simply do not have …
The Internet has given us many genuinely great things, one of them being a more accessible virtual marketplace offering loads of advantages to businesses. Amongst other things, you can now easily build online communities within this virtual marketplace.
Negative stereotypes about call centers are often exaggerated, but one thing is true: call center agents come across angry customers on a daily basis.
Christmas is just around the corner! By this time of the year, most of us have already got into that lovely holiday spirit, shopping Christmas gifts while counting back the days. If you manage a call center, however, chances are you associate Christmas with overtime, demanding customers and increased stress levels.
The technological boom in recent years has made the business environment ever-more competitive: companies need to keep up with the latest customer service technologies in order to stay ahead of the competition.