How technology enhances customer service

New technologies not only contribute to our daily lives and make everyday activities easier, they’re completely changing the way we live and work. Like it or not, it’s now a fact: technology has become an integral part of our daily routines.


How to teach customer service empathy to your agent team

We’ve all been there – waiting on a customer service line after having been passed around several people, still desperately needing your problem to be sorted out. In such a situation, the least you expect is some empathy when you finally get through to someone who can help…


Call center careers: what are the possibilities?

As businesses try to keep up with growing customer demands, the call center industry is becoming ever more important: today’s customers require effective and exceptional customer experience, while being valued by the business they choose. As the industry grows, so do the opportunities to start a career at a call center.


Why it matters how your call center is reviewed online

Creating a solid online presence is crucial if you want your business to stand out from the competition. Over the past few years, the importance of online customer reviews has continuously grown, and now they are more relevant than ever. Online customer reviews have definitely changed the game for every industry.


Here’s how you can survive and thrive in an open office

Office workspace has dramatically evolved over the past few decades: office cubicles have been slowly replaced by open office plans. As many other businesses, call centers often choose the open office option when moving into their office space.