The call center industry is undergoing significant changes at the moment, with the general trend seeing a significant increase in hiring remote agents. Remote work is gaining popularity in the call center, and for good reason. But is it really worth relying call center activities on remote workforce?
These days customers are one of a business’ most valuable assets. And as we all know, in our ever-competitive world, it’s easier to retain customers than get new ones. As such, it’s no wonder there’s fierce competition among companies to provide customers with an as-convenient-as-possible customer experience.
Optimizing workforce management to get the most out of your processes is a key factor in any call center. So, throwing money out of the window by having high levels of agent idle time, in an environment where everyone is so keen on enhancing productivity, is clearly a mistake.
As these days business is powered by advanced technology solutions, choosing a reliable software solution is an essential and inevitable step for call centers. Choosing the right call center software can be a difficult job. But it doesn’t have to be.
Increasing levels of customer expectation is forcing companies to constantly focus on innovation and look for new ideas. The last few years have seen the rise of AI, machine learning and automation in customer service, bringing major technological advancements to the industry.
Your company’s success depends greatly on your ability to sell. But in our ever-competitive business environment, having a great sales team is no longer enough. You also have to be able to approach customers with the right message at the right time. These days, customers are always on the go and simply do not have …
The Internet has given us many genuinely great things, one of them being a more accessible virtual marketplace offering loads of advantages to businesses. Amongst other things, you can now easily build online communities within this virtual marketplace.