The latest trends and hot topics about Customer Experience, Technology, and Business
turn-customers-into-brand-advocates
Dóra Rapcsák
Dóra Rapcsák
in Customer Experience
3 min read

Acquiring customers is important but retaining them is what makes a business grow in the long term. Still, 44% of companies rather focus on customer acquisition than customer retention. But did you know that it costs five times as much to acquire a customer than to keep an existing one?

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reduce-agent-idle-time-call-center
Dóra Rapcsák
Dóra Rapcsák
in Customer Experience
3 min read

Optimizing workforce management to get the most out of your processes is a key factor in any call center. So, throwing money out of the window by having high levels of agent idle time, in an environment where everyone is so keen on enhancing productivity, is clearly a mistake.

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