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social-customer-service-everything-you-need-know
Dóra Rapcsák
Dóra Rapcsák
in Customer Experience
4 min read

Customer service is the lifeblood of any business: in fact, the way you support your customers can make or break your business. Over the last years the rise of social media platforms has completely changed the face of customer service, paving the way for social customer service. Indeed, customers today can contact customer service departments via social media platforms as well.

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digital-transformation-reshaping-customer-journey
Gábor Kocsis
Gábor Kocsis
in Customer Experience
4 min read

As today’s connected customers expect tailor-made customer service, businesses started to deploy ever-sophisticated technology solutions in order to keep up with these new demands. Digital technologies indeed continue to be on the rise, leaving companies with no choice but to adapt to the new business world shaped by digitalization.

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webrtc-revolutionizing-call-center-industry
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

There’s no doubt that ever-more sophisticated new technologies are shaping the world around us, turning seemingly impossible ideas into reality. While a few years ago many groundbreaking concepts – such as video chat, Wi-Fi routers, and 4G technology – seemed impossible, today they are part of our everyday lives.

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overcome-language-barriers-in-the-call-center
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
3 min read

As multilingual customer service departments are on the rise, call center agents often find themselves experiencing language barriers with customers during phone conversations. Language barriers may be based on agents and customers speaking different languages, and can also result from differences in regional dialects and accents, and bad phone connections.

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technology-enhances-customer-service
Dóra Rapcsák
Dóra Rapcsák
4 min read

New technologies not only contribute to our daily lives and make everyday activities easier, they’re completely changing the way we live and work. Like it or not, it’s now a fact: technology has become an integral part of our daily routines.

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