Acquiring customers is important but retaining them is what makes a business grow in the long term. Still, 44% of companies rather focus on customer acquisition than customer retention. But did you know that it costs five times as much to acquire a customer than to keep an existing one?
We are more than delighted to announce that City Connect decided to leverage VCC Live’s solution to power their customer experience services in Croatia to start with.
The call center industry is undergoing significant changes at the moment, with the general trend seeing a significant increase in hiring remote agents. Remote work is gaining popularity in the call center, and for good reason. But is it really worth relying call center activities on remote workforce?
These days customers are one of a business’ most valuable assets. And as we all know, in our ever-competitive world, it’s easier to retain customers than get new ones. As such, it’s no wonder there’s fierce competition among companies to provide customers with an as-convenient-as-possible customer experience.
Optimizing workforce management to get the most out of your processes is a key factor in any call center. So, throwing money out of the window by having high levels of agent idle time, in an environment where everyone is so keen on enhancing productivity, is clearly a mistake.
As these days business is powered by advanced technology solutions, choosing a reliable software solution is an essential and inevitable step for call centers. Choosing the right call center software can be a difficult job. But it doesn’t have to be.
Increasing levels of customer expectation is forcing companies to constantly focus on innovation and look for new ideas. The last few years have seen the rise of AI, machine learning and automation in customer service, bringing major technological advancements to the industry.