The latest trends and hot topics about Customer Experience, Technology, and Business
calculate-and-reduce-your-cost-per-call
Dora Rapcsak
Dora Rapcsak
in Business
5 min read

Reading Time: 5 minutesLet’s be honest: in the business world, money talks. And, as we also all know, running a call center is costly. Very costly, in fact. Considering the amount of expenses that are inevitably required to run a call center, one of the most important responsibilities call center managers have is to figure out how they can reduce costs in a way that doesn’t affect customer experience.

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