Reading Time: 7 minutesThere is a hot ongoing debate nowadays about customer journey and experience personalization. You might have heard different arguments supporting or undermining the idea of hyper-personalization of today’s customer-business relationship. One thing is for sure, the customer care industry is rapidly growing and personalized customer service has started to become an important part of it.
Reading Time: 3 minutesEvery business is unique and has different needs in order to work seamlessly. With a variety of expert contact center on-premises and cloud-based solutions available on the market, it is often difficult to choose the right one for your organization. Here is a short test we hope will help you make your decision in selecting the contact center solution that best meets your needs.
Reading Time: 5 minutesThe term ’call center’ is still how people often refer to customer care and contact centers. Sometimes one even hears the amusing and contradictory expression “to write an email to the call center”. However, it is worth remembering that our industry did all really start with call centers.