The latest trends and hot topics about Customer Experience, Technology, and Business
popular-call-center-benchmarks
Dóra Rapcsák
Dóra Rapcsák
in Business
3 min read

These days our business environment is getting fiercer, with customers leaving businesses for the competition in the blink of an eye. As such, companies have no other choice but to go the extra mile in order to retain their customers and stay ahead of the competition. And measuring competitive call center benchmarks is definitely part of the deal.  

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create-forum-promote-products
Péter Krisán
Péter Krisán
in Customer Experience
6 min read

In today’s world, e-commerce is more important than ever, and there are dozens of online channels you can use to promote your products. While it’s true that the more channels you use, the wider the audience you can reach, in fact, focusing your promotions on your true target audience is just as crucial as reaching a broad audience.

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call-center-needs-video-call-feature
Dóra Rapcsák
Dóra Rapcsák
3 min read

With the rising popularity of omnichannel communication, businesses have started to explore new channels of communications. But only a few managed to fully embrace the opportunities provided by omnichannel customer support.

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positive-attitude-customer-service
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
3 min read

Let’s be honest, customer service departments are not known as particularly positive places, often being associated with irritation and frustration by both customers and agents. For agents in particular, talking to a large numbers of customers every day who only contact you when they experience a problem, can be exhausting.

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