Let’s be honest, customer service departments are not known as particularly positive places, often being associated with irritation and frustration by both customers and agents. For agents in particular, talking to a large numbers of customers every day who only contact you when they experience a problem, can be exhausting.
Customer expectations have changed, and sales departments have had to change with them. Gone are the days when companies can focus their sales strategy solely on cold calls. And although calls are still an important part of any sales cycle, in our tech-dominated world your company also needs to rely on comprehensive sales software in order to reap success.
When it comes to sales, reaching the maximum amount of potential customers is vital for the success of any business. However, many call centers still rely on manual dialers, with call center agents having to dial numbers themselves.
Real-time payment technology is definitely a hot topic these days, with instant payment technologies becoming more and more popular with customers around the world, and innovative businesses competing head-to-head to be able to provide their customers with the latest real-time payment options.
Customer expectation has evolved over time but never as rapidly as in the last few years. In our ever-accelerated world, information is at the palm of our hands, with one result being that more and more is expected when it comes to talking to a business.
Over the past few months, we’ve been working hard on a new feature that allows VCC Live® to integrate with MS Outlook Calendar. We’re delighted to announce that the new feature has been launched today!
Every day, customers promise debt collectors that they will pay their debts in the next few days. There’s only one problem: these promises are not usually kept. When this happens, debt collectors have no other choice but to repeatedly call back customers and remind them of their outstanding debts. And so the vicious circle of empty promises and no concrete payments begins.