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make-the-best-of-customer-service-database
Norbert Simán
Norbert Simán
in Business
5 min read

As we all know, call centers are basically data centers. And as data continually flows through call centers, keeping data clean and accurate is not just an option for any forward-thinking call center, it’s a must. Leveraging an up-to-date customer service database, for example, will allow you to better understand your customers’ behaviors and needs, and thus help you increase your customer experience.

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gig-economy-workers-affects-call-centers
Dóra Rapcsák
Dóra Rapcsák
in Business
4 min read

As call centers have a bad reputation for being soul-killing environments to work in, it’s no surprise that agent retention has always been a challenge for customer service departments. While stereotypes are often exaggerated, let’s face it: call center life is not easy. But is there a way to make call centers more attractive to job seekers? Luckily, there is.

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pros-cons-outsourced-call-center-services
Dániel Severa
Dániel Severa
in Business
5 min read

To outsource or not to outsource: that is the question Managing Directors often ask when deciding whether to rely on outsourced call center services or keep them in-house. If you are considering outsourcing your customer service activities, this will be required reading for you!

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choose-provider-offering-call-center-consulting
Attila Szűcs
Attila Szűcs
in Business
4 min read

Ask any call center manager what they need most for their call center to operate successfully, and you can be sure they’ll tell you it is reliable call center software. However, what many call centers fail to realize is that leveraging call center consulting services is equally important for a call center to get ahead.

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personalized-customer-service-increase-customer-trust
Magdalena Horváth
Magdalena Horváth
in Customer Experience
7 min read

There is a hot ongoing debate nowadays about customer journey and experience personalization. You might have heard different arguments supporting or undermining the idea of hyper-personalization of today’s customer-business relationship. One thing is for sure, the customer care industry is rapidly growing and personalized customer service has started to become an important part of it.

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