The latest trends and hot topics about Customer Experience, Technology, and Business

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5-handy-tips-training-call-center-agents
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
2 min read

Motivated agents are the key to your call center’s success. Also, it is your agents who can keep your customers happy in the long run. Therefore, we collected some handy tips for training call center agents to help you get great results from your agents. Make sure to check them and out and start using them today!

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leveraging-speech-recognition-technology
Roland Háry
Roland Háry
in Business
3 min read

Call center customer interactions contain a goldmine of valuable information. And thanks to recent technology advancements, there are now several technology solutions that allow call centers to make good use of their data. Speech recognition technology is one of them.  

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ccaas-business-needs-adopt
Dániel Severa
Dániel Severa
in Technology
5 min read

Moving to the cloud is nothing new in the business world. In fact, findings from CITO Research and Commvault, for example, reveal that business leaders are “rapidly embracing the cloud, with the majority of respondents saying that they are already cloud-only or plan to move to the cloud completely.”

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customer-service-trends-2019
Elemér Erdősi
Elemér Erdősi
in Business
6 min read

Customer experience has a significant impact on business results, so if you haven’t already started to establish your strategy for next year, then now is the time. And if you are looking for some inspiration, here is my list of customer service trends you should watch out for in 2019!

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prepare-call-center-holiday-peak-season
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

Christmas is just around the corner! By this time of the year, most of us have already got into that lovely holiday spirit, shopping Christmas gifts while counting back the days. If you manage a call center, however, chances are you associate Christmas with overtime, demanding customers and increased stress levels.

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