These days our business environment is getting fiercer, with customers leaving businesses for the competition in the blink of an eye. As such, companies have no other choice but to go the extra mile in order to retain their customers and stay ahead of the competition. And measuring competitive call center benchmarks is definitely part of the deal.
In our accelerated world, customers are simply not willing to wait for a customer service agent to pick up the phone. In fact, recent findings show that most customers hang up after an average of two minutes on hold.
In today’s world, e-commerce is more important than ever, and there are dozens of online channels you can use to promote your products. While it’s true that the more channels you use, the wider the audience you can reach, in fact, focusing your promotions on your true target audience is just as crucial as reaching a broad audience.
Self-service is trending upwards in debt collections and now over 50% of customers prefer self-service and more than 20% look to resolve their debt out of hours. One thing is certain: digital debt collection helps increase collection rates and make your business more efficient while improving your ROI.
Not so long ago, we received a customer request from a major client of ours who wanted to be able to easily login to VCC Live® Desk. So now they can! We’re delighted to announce that single sign-on (SSO) is now available on VCC Live® Desk.
With the rising popularity of omnichannel communication, businesses have started to explore new channels of communications. But only a few managed to fully embrace the opportunities provided by omnichannel customer support.
Let’s be honest, customer service departments are not known as particularly positive places, often being associated with irritation and frustration by both customers and agents. For agents in particular, talking to a large numbers of customers every day who only contact you when they experience a problem, can be exhausting.