The latest trends and hot topics about Customer Experience, Technology, and Business

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customer-service-trends-2019
Elemér Erdősi
Elemér Erdősi
in Business
6 min read

Customer experience has a significant impact on business results, so if you haven’t already started to establish your strategy for next year, then now is the time. And if you are looking for some inspiration, here is my list of customer service trends you should watch out for in 2019!

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prepare-call-center-holiday-peak-season
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

Christmas is just around the corner! By this time of the year, most of us have already got into that lovely holiday spirit, shopping Christmas gifts while counting back the days. If you manage a call center, however, chances are you associate Christmas with overtime, demanding customers and increased stress levels.

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call-center-consulting-increase-cross-upselling
Attila Szűcs
Attila Szűcs
in Business
4 min read

While cross- and upselling is vital for any call center, achieving successful sales results depends on a couple of factors. Firstly, a reliable technology solution will put you on the path to success. Secondly, leveraging call center consulting will help your call center move ahead. Ultimately, it is the combination of the two that will make the biggest difference.

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master-call-center-wallboard
Dóra Rapcsák
Dóra Rapcsák
in Technology
3 min read

An engaging call center wallboard can work wonders for your business, engaging your agents and improving productivity, but only if it’s used properly. Even today, though, many call centers feel they are taking a shot in the dark when they decide on what information should be displayed on their wallboard.

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benefits-hiring-remote-agents
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

The idea of hiring remote agents has become more and more popular in call centers. This, of course, has brought significant changes to the industry – luckily, in good ways. In fact, relying on remote agents can be highly beneficial for call centers in terms of productivity, operations, and cost-effectiveness.

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