We are more than delighted to announce that City Connect decided to leverage VCC Live’s solution to power their customer experience services in Croatia to start with.
Ask any call center manager what’s one of the most important KPIs they constantly strive to achieve in the call center, and you can be sure that they’ll tell you: it’s customer satisfaction. Now ask customers what they find the most annoying when they contact a company’s customer service department, and you can be sure that they’ll tell you: it’s unresolved issues.
Call centers are all about efficiency, efficiency, efficiency. In such a competitive work environment, increased productivity is the key to success.
ACD, ATT, BCP, Robinson list, call blending. Just a few of the call center terminologies, abbreviations, and jargon that dominate our business conversations on a daily basis in the call center. Are familiar with all of them? Here’s a list of 50 must know call center terminologies to help you out!
These days, businesses need to give their employees a reason to stay at the company. Providing an outstanding working environment and conditions is essential, but it is increasingly not enough in a business world where most industries face labor shortages.
These days customers are one of a business’ most valuable assets. And as we all know, in our ever-competitive world, it’s easier to retain customers than get new ones. As such, it’s no wonder there’s fierce competition among companies to provide customers with an as-convenient-as-possible customer experience.
Another month, another feature release! We are pleased to announce the integration of VCC Live with InSign, a Germany-based electronic signature tool. This is a significant release that will allow companies to deliver electronic signatures.