The latest trends and hot topics about Customer Experience, Technology, and Business
future-call-centers-chatbots-agents-working-together
Dora Rapcsak
Dora Rapcsak
in Technology
4 min read

Reading Time: 4 minutesAs today’s digital revolution continues, the evolving technology of chatbots is becoming ever more important, and for good reason: chatbots can deliver exceptional customer experience. It’s no doubt that chatbots are the next big thing in the tech world. According to a research conducted by Oracle, 80% of businesses are already using or plan to use chatbots in their customer service by 2020.

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