The latest trends and hot topics about Customer Experience, Technology, and Business
microsoft-launches-ai-features-for-dynamics-365
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

We’re always excited to hear about the latest technology advancements in the call center and customer service industry. And luckily, there are plenty of them at the moment. The industry’s leading companies are always competing with their rivals to rule the market. And in order to rule the market, they need to continuously innovate their technologies and processes.

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future-call-centers-chatbots-agents-working-together
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

As today’s digital revolution continues, the evolving technology of chatbots is becoming ever more important, and for good reason: chatbots can deliver exceptional customer experience. It’s no doubt that chatbots are the next big thing in the tech world. According to a research conducted by Oracle, 80% of businesses are already using or plan to use chatbots in their customer service by 2020.

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