In today’s CX-driven world, customers can choose from a number of platforms when they want to communicate with your customer service team. As a result, businesses receive inbound conversations on far more channels than they used to.
What a conference! We have just returned from the XIV National Customer Service Conference which took place in Tapolca this year. We gained great memories and invaluable experiences from our fellow experts in the customer service industry.
We’re delighted to announce that VCC Live® will be participating as a Diamond Partner in the annual Hungarian National Customer Service Conference, which takes place on 17-19 October.
In our technology-driven world, chatbots have been a super hot topic for quite some time now. But did you know that the term “robot” goes back to 1921? Altough it may feel like chatbots have only recently appeared, they actually have a longer history than you may think. Check out our infographics, and see how far AI-powered chatbots have come!