The latest trends and hot topics about Customer Experience, Technology, and Business
chatbots-learned-to-speak
in Technology
1

In our technology-driven world, chatbots have been a super hot topic for quite some time now. But did you know that the term “robot” goes back to 1921? Altough it may feel like chatbots have only recently appeared, they actually have a longer history than you may think. Check out our infographics, and see how far AI-powered chatbots have come!

Read more

Subscribe to our newsletter

Receive fresh news about CX, Technology, and Business once a week in your inbox.

By clicking the Sign up button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.
future-call-centers-chatbots-agents-working-together
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

As today’s digital revolution continues, the evolving technology of chatbots is becoming ever more important, and for good reason: chatbots can deliver exceptional customer experience. It’s no doubt that chatbots are the next big thing in the tech world. According to a research conducted by Oracle, 80% of businesses are already using or plan to use chatbots in their customer service by 2020.

Read more
email-vs-chat-vs-phone-which-is-the-best-for-your-call-center
8 min read

In today’s ever-changing world people can choose from many means of communication, depending on what is most convenient for them at the time. In the world of call centers, while telephone conversations, emails, and instant chat messages all meet the purpose of connecting a customer with a call center operator in order to receive professional support, different situations may require different types of communication.

Read more
vcc-live-chat
2 min read

We’ve been working tirelessly to bring you the newest addition to the VCC Live solution family for multichannel contact centres – live chat. And now, with your help, we want to make it perfect!

Read more
contact-centre-multichannel-communication-in-customer-care-part-1
2 min read

The seamless communication between a company and its customer is the key for a successful business. In normal circumstances keeping contact with customers, solving problems and complaints are always a necessity. If the company takes time and money to provide quality customer communication, this investment returns in happy and satisfied customers – and, of course, …

Read more

Subscribe to our newsletter

Sign up today and get the latest updates and CX insights straight into your inbox!

By clicking the Submit button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.