chatbots-learned-to-speak

How chatbots learned to speak – what you need to know

In our technology-driven world, chatbots have been a super hot topic for quite some time now. But did you know that the term “robot” goes back to 1921? Altough it may feel like chatbots have only recently appeared, they actually have a longer history than you may think. Check out our infographics, and see how far AI-powered chatbots have come!

future-call-centers-chatbots-agents-working-together

The future of call centers: chatbots and agents working together

As today’s digital revolution continues, the evolving technology of chatbots is becoming ever more important, and for good reason: chatbots can deliver exceptional customer experience. It’s no doubt that chatbots are the next big thing in the tech world. According to a research conducted by Oracle, 80% of businesses are already using or plan to use chatbots in their customer service by 2020.

email-vs-chat-vs-phone-which-is-the-best-for-your-call-center

Multichannel communication: email vs. chat vs. phone

In today’s ever-changing world people can choose from many means of communication, depending on what is most convenient for them at the time. In the world of call centers, while telephone conversations, emails, and instant chat messages all meet the purpose of connecting a customer with a call center operator in order to receive professional support, different situations may require different types of communication.

lets-have-chat-boosting-sales-using-webchat

Let’s have a chat! Boosting your sales by using webchat

Think of the last time you were in a store trying to choose between two products. Both of them look great, the prices for both are very good value for money, and both of them are exactly what you’re looking for….so, how do you make a decision?

vcc-live-chat

VCC Live Chat

We’ve been working tirelessly to bring you the newest addition to the VCC Live solution family for multichannel contact centres – live chat. And now, with your help, we want to make it perfect!

contact-centre-multichannel-communication-in-customer-care-part-1

Contact center – multichannel communication in customer care – part 1

The seamless communication between a company and its customer is the key for a successful business. In normal circumstances keeping contact with customers, solving problems and complaints are always a necessity. If the company takes time and money to provide quality customer communication, this investment returns in happy and satisfied customers – and, of course, …