Posts Tagged ‘case study’

Managing inbound and outbound calls efficiently with VCC Live® – a case study

Posted on: July 31st, 2019 by dorarapcsak No Comments

“Reaching 30% more customers is a real game-changer for us, we definitely managed to revolutionize our outbound campaigns with VCC Live.” – Tamás Nyári, Head of IT CEE, Telemarketing International

As one of the largest teleshop companies in the Central and Eastern European region, sending out an average of around 4000 packages per day, exceptional customer experience and smooth processes are an absolute must for Telemarketing.

This is why they decided to leverage VCC Live’s solution.

The Case

Our latest case study describes how, since leveraging VCC Live®, Telemarketing managed to take their operations to a whole new level. Check out our case study to find out:

  • how we offered Telemarketing a solution that can be easily utilized by their remote agents
  • how VCC Live® provided the company with an advanced wallboard, allowing them to see the whole picture in real-time
  • how VCC Live®’s predictive dialer enabled Telemarketing to reach 30% more customers
  • how we allowed the company to manage its logistics in a timely manner with system integrations

Introducing VCC Live®’s solution has truly revolutionized both Telemarketing’s inbound and outbound campaigns, allowing them to better handle their incoming calls and reach 30% more customers while unifying and monitoring their processes in real-time.

Read our case study and learn more about the benefits of VCC Live®’s advanced inbound and outbound features!