In today’s world, e-commerce is more important than ever, and there are dozens of online channels you can use to promote your products. While it’s true that the more channels you use, the wider the audience you can reach, in fact, focusing your promotions on your true target audience is just as crucial as reaching a broad audience.
Self-service is trending upwards in debt collections and now over 50% of customers prefer self-service and more than 20% look to resolve their debt out of hours. One thing is certain: digital debt collection helps increase collection rates and make your business more efficient while improving your ROI.
As these days business is powered by advanced technology solutions, choosing a reliable software solution is an essential and inevitable step for call centers. Choosing the right call center software can be a difficult job. But it doesn’t have to be.
Increasing levels of customer expectation is forcing companies to constantly focus on innovation and look for new ideas. The last few years have seen the rise of AI, machine learning and automation in customer service, bringing major technological advancements to the industry.
Sun Finance was looking for call center software that could provide an all-in-one multichannel solution that was flexible and easy to scale up. And this is where VCC Live®, with all its advanced features, came into play.
Your company’s success depends greatly on your ability to sell. But in our ever-competitive business environment, having a great sales team is no longer enough. You also have to be able to approach customers with the right message at the right time. These days, customers are always on the go and simply do not have …
Every year, customer self-service is getting more and more popular. Setting up a self-service portal is a major step towards a fully modernized customer service. But as we know, there’s always room for improvement.