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must-know-call-center-terminologies
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
10 min read

ACD, ATT, BCP, Robinson list, call blending. Just a few of the call center terminologies, abbreviations, and jargon that dominate our business conversations on a daily basis in the call center. Are familiar with all of them? Here’s a list of 50 must know call center terminologies to help you out! 

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