The latest trends and hot topics about Customer Experience, Technology, and Business
call-center-needs-integrated-crm-system
Roland Háry
Roland Háry
in Customer Experience
5 min read

Customer service departments have a bad reputation all over the world. The thought of contacting a company’s support team makes most customers roll their eyes in irritation. But, with competition between businesses increasingly fierce, many of them already realized that one way they can stand out from the crowd is by providing exceptional customer service.

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what-to-consider-when-choosing-a-call-center-software
Dóra Rapcsák
Dóra Rapcsák
8 min read

In today’s ultra-competitive business environment, the secret recipe for success lies in the quality of your customer service: as customers grow more and more demanding, delivering the ultimate customer experience is the game changer for businesses everywhere.

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vcc-live-receives-great-user-experience-and-rising-star-awards
Dóra Rapcsák
Dóra Rapcsák
in VCC News
2 min read

Exciting things are happening at VCC Live: we’re more than delighted to announce that we have been awarded the Great User Experience 2018 Award and the Rising Star 2018 Award delivered by FinancesOnline. We’re proud of the fact that this reputable software platform featured our product in a detailed review on their site highlighting all the great features our software offers.

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