The latest trends and hot topics about Customer Experience, Technology, and Business
heres-you-can-survive-call-center-night-shift
Dora Rapcsak
Dora Rapcsak
in Call Center Life
6 min read

Reading Time: 6 minutesOver the last decade, globalization has turned traditional working hours upside down, and 24/7 service has become an essential part of every modern business. Due to this culture change, call centers are now typically expected to provide 24/7 customer service, and employees are often required to work call center night shifts.

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