The latest trends and hot topics about Customer Experience, Technology, and Business
turn-customers-into-brand-advocates
Dóra Rapcsák
Dóra Rapcsák
in Customer Experience
3 min read

Acquiring customers is important but retaining them is what makes a business grow in the long term. Still, 44% of companies rather focus on customer acquisition than customer retention. But did you know that it costs five times as much to acquire a customer than to keep an existing one?

Read more

Subscribe to our newsletter

Receive fresh news about CX, Technology, and Business once a week in your inbox.

By clicking the Sign up button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.
positive-attitude-customer-service
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
3 min read

Let’s be honest, customer service departments are not known as particularly positive places, often being associated with irritation and frustration by both customers and agents. For agents in particular, talking to a large numbers of customers every day who only contact you when they experience a problem, can be exhausting.

Read more
top-benefits-virtual-call-centers
Dóra Rapcsák
Dóra Rapcsák
in Business
3 min read

The call center industry is experiencing major changes, driven by changing customer behavior and ever-increasing customer demands. Businesses are moving everything to the cloud from customer data to call center software, paving the way for the virtual call center business model.

Read more
overcome-language-barriers-in-the-call-center
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
3 min read

As multilingual customer service departments are on the rise, call center agents often find themselves experiencing language barriers with customers during phone conversations. Language barriers may be based on agents and customers speaking different languages, and can also result from differences in regional dialects and accents, and bad phone connections.

Read more

Subscribe to our newsletter

Sign up today and get the latest updates and CX insights straight into your inbox!

By clicking the Submit button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.