How to teach customer service empathy to your agent team

We’ve all been there – waiting on a customer service line after having been passed around several people, still desperately needing your problem to be sorted out. In such a situation, the least you expect is some empathy when you finally get through to someone who can help…


Call center life: 6 handy life hacks to be the call center star

From the very beginning, call centers have had a bad reputation for being stressful, soul-killing places to work at. While the stereotypes about call centers are often exaggerated, one thing is for sure: being a call center agent is challenging, especially if you want to rock your job. You not only have to hit (often seemingly impossible) targets, but also be tech savvy, flexible and patient. Let’s face it: call center life is not easy.