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overcome-language-barriers-in-the-call-center
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
3 min read

As multilingual customer service departments are on the rise, call center agents often find themselves experiencing language barriers with customers during phone conversations. Language barriers may be based on agents and customers speaking different languages, and can also result from differences in regional dialects and accents, and bad phone connections.

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call-center-life-handy-life-hacks-call-center-star
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
5 min read

From the very beginning, call centers have had a bad reputation for being stressful, soul-killing places to work at. While the stereotypes about call centers are often exaggerated, one thing is for sure: being a call center agent is challenging, especially if you want to rock your job. You not only have to hit (often seemingly impossible) targets, but also be tech savvy, flexible and patient. Let’s face it: call center life is not easy.

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