5-types-call-center-agents-how-motivate-them

5 types of call center agents – and how to motivate them

Call centers seem to attract particular types of personalities. And although every call center – just like every office – is comprised of individuals, there are some types of character you’ll meet at almost every call center. As we all know, a happy team is a productive team. So, as a call center supervisor, one of your most essential ongoing tasks will be to keep your agent team happy and motivated.

give-feedback-your-call-center-agents

How to give feedback to your call center agents

Working in a call center is a pretty difficult job. Agents spend most of their working hours on the phone with (often angry) customers, and have to deal with a lot of stressful situations. In such a fast-paced environment, there’s always room for performance improvement, and most agents will undoubtedly benefit from appropriate guidance and feedback in order to be able to excel at their job.

call-center-careers-what-are-the-possibilities

Call center careers: what are the possibilities?

As businesses try to keep up with growing customer demands, the call center industry is becoming ever more important: today’s customers require effective and exceptional customer experience, while being valued by the business they choose. As the industry grows, so do the opportunities to start a career at a call center.