The latest trends and hot topics about Customer Experience, Technology, and Business
life-call-center-manager
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

Have you ever wondered what a day in the life of a call center manager is like? What are the challenges they need to overcome on a daily basis? In reality, call center managers really do have a lot to deal with: when it comes down to it, they hold responsibility for the overall performance and budget of the organization, and ultimately create the foundation for a call center’s success.

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5-types-call-center-agents-motivate-them
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
5 min read

Call centers seem to attract particular types of personalities. And although every call center – just like every office – is comprised of individuals, there are some types of character you’ll meet at almost every call center. As we all know, a happy team is a productive team. So, as a call center supervisor, one of your most essential ongoing tasks will be to keep your agent team happy and motivated.

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give-feedback-your-call-center-agents
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
6 min read

Working in a call center is a pretty difficult job. Agents spend most of their working hours on the phone with (often angry) customers, and have to deal with a lot of stressful situations. In such a fast-paced environment, there’s always room for performance improvement, and most agents will undoubtedly benefit from appropriate guidance and feedback in order to be able to excel at their job.

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call-center-careers-what-are-the-possibilities
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

As businesses try to keep up with growing customer demands, the call center industry is becoming ever more important: today’s customers require effective and exceptional customer experience, while being valued by the business they choose. As the industry grows, so do the opportunities to start a career at a call center.

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