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5-types-call-center-agents-motivate-them
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
5 min read

Call centers seem to attract particular types of personalities. And although every call center – just like every office – is comprised of individuals, there are some types of character you’ll meet at almost every call center. As we all know, a happy team is a productive team. So, as a call center supervisor, one of your most essential ongoing tasks will be to keep your agent team happy and motivated.

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heres-you-can-survive-call-center-night-shift
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
6 min read

Over the last decade, globalization has turned traditional working hours upside down, and 24/7 service has become an essential part of every modern business. Due to this culture change, call centers are now typically expected to provide 24/7 customer service, and employees are often required to work call center night shifts.

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