5-types-call-center-agents-how-motivate-them

5 types of call center agents – and how to motivate them

Call centers seem to attract particular types of personalities. And although every call center – just like every office – is comprised of individuals, there are some types of character you’ll meet at almost every call center. As we all know, a happy team is a productive team. So, as a call center supervisor, one of your most essential ongoing tasks will be to keep your agent team happy and motivated.

heres-you-can-survive-call-center-night-shift

Here’s how you can survive a call center night shift

Over the last decade, globalization has turned traditional working hours upside down, and 24/7 service has become an essential part of every modern business. Due to this culture change, call centers are now typically expected to provide 24/7 customer service, and employees are often required to work call center night shifts.