successful-motivation-at-call-center-academy

Successful Motivation at Call Center Academy

Academic year 2014/15 of Call Center Academy was launched yesterday. Successful series of presentations gave lots of new information to participants. At first, Adrienne Banga, expert of eSense Human Resources started with her presentation about motivation in general. “According to psychology, it’s the drive to get up every morning” – she said, adding several useful …

gamification-case-study-at-call-center-academy

Gamification Case Study at Call Center Academy

We’re continuing our series of introducing Call Center Academy lecturers. Today Tamas Gall speaks about gamification. He works at Partnering Central Europe as Business Development Manager so he’s really interested in new techniques. Call Center Academy and other professional conferences are very important as they are the place where “new methods and techniques can appear …

personalized-motivation-is-the-goal-interview-with-adrienne-banga-cca-lecturer

Personalized Motivation Is the Goal. Interview with Adrienne Banga, CCA lecturer

Motivation is difficult due to our fast world and many impulses. Adrienne Banga says how Call Center Academy can show the right way. “Topic of motivation is really important because we tend to use old habits even though there are lots of information on Y and Z generations,” she says, expert of eSense Human Resources, …

not-only-professional-development-but-fun-also-will-be-guaranteed-interview-with-noemi-szekely-call-center-academy-host

„Not Only Professional Development But Fun Also Will Be Guaranteed.” Interview with Noemi Szekely, Call Center Academy Host

New semester of Call Center Academy will start on 21st October. There will be several innovations, for example, the participation of Noemi Szekely, well-known call center professional who will co-host the Academy with Norbert Nogrady. “I’ve been working as a customer servicer professional for over 20 years. I’ve been a member of directorial teams at …

be-the-first-to-apply-for-the-new-semester-of-call-center-academy

Be the first to apply for the new semester of Call Center Academy

  We’re still ahead of the last event of this semester’s Call Center Academy, but the organizers at Virtual Call Center are up for the fall semester. There will be significant changes. For example, participants will get credits after each lecture they take, just as they do at universities. Speaking of universities, they will also …