The latest trends and hot topics about Customer Experience, Technology, and Business
positive-attitude-customer-service
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
3 min read

Let’s be honest, customer service departments are not known as particularly positive places, often being associated with irritation and frustration by both customers and agents. For agents in particular, talking to a large numbers of customers every day who only contact you when they experience a problem, can be exhausting.

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key-features-sales-software
Attila Szűcs
Attila Szűcs
in Business
5 min read

Customer expectations have changed, and sales departments have had to change with them. Gone are the days when companies can focus their sales strategy solely on cold calls. And although calls are still an important part of any sales cycle, in our tech-dominated world your company also needs to rely on comprehensive sales software in order to reap success.

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accept-payments-over-phone-stay-secure
Elemér Erdősi
Elemér Erdősi
in Business
4 min read

Real-time payment technology is definitely a hot topic these days, with instant payment technologies becoming more and more popular with customers around the world, and innovative businesses competing head-to-head to be able to provide their customers with the latest real-time payment options.

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real-time-payment-debt-collection
Dóra Rapcsák
Dóra Rapcsák
in VCC News
3 min read

Every day, customers promise debt collectors that they will pay their debts in the next few days. There’s only one problem: these promises are not usually kept. When this happens, debt collectors have no other choice but to repeatedly call back customers and remind them of their outstanding debts. And so the vicious circle of empty promises and no concrete payments begins.

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