The latest trends and hot topics about Customer Experience, Technology, and Business
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Dóra Rapcsák
Dóra Rapcsák
in VCC News
2 min read

Connections Romania is a growing BPO company, with headquarters in Bucharest, Romania and offices in Belgrade, Serbia and Sofia, Bulgaria. Established in 2005, the company, based on the Outsourcing business model, provides outsourcing services such as IT helpdesk, Customer Service, HR, and Financial Processes, to a wide range of international clients.

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5-handy-tips-training-call-center-agents
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
2 min read

Motivated agents are the key to your call center’s success. Also, it is your agents who can keep your customers happy in the long run. Therefore, we collected some handy tips for training call center agents to help you get great results from your agents. Make sure to check them and out and start using them today!

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leveraging-speech-recognition-technology
Roland Háry
Roland Háry
in Business
3 min read

Call center customer interactions contain a goldmine of valuable information. And thanks to recent technology advancements, there are now several technology solutions that allow call centers to make good use of their data. Speech recognition technology is one of them.  

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Dániel Severa
Dániel Severa
in Technology
5 min read

Moving to the cloud is nothing new in the business world. In fact, findings from CITO Research and Commvault, for example, reveal that business leaders are “rapidly embracing the cloud, with the majority of respondents saying that they are already cloud-only or plan to move to the cloud completely.”

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