Connections Romania is a growing BPO company, with headquarters in Bucharest, Romania and offices in Belgrade, Serbia and Sofia, Bulgaria. Established in 2005, the company, based on the Outsourcing business model, provides outsourcing services such as IT helpdesk, Customer Service, HR, and Financial Processes, to a wide range of international clients.
Innovation is at the core of any successful business. And in order to make your company innovative, you will need to explore new ideas that help you grow your business. And what better time to look for innovative ideas than now, at the beginning of a new year.
Motivated agents are the key to your call center’s success. Also, it is your agents who can keep your customers happy in the long run. Therefore, we collected some handy tips for training call center agents to help you get great results from your agents. Make sure to check them and out and start using them today!
Call center customer interactions contain a goldmine of valuable information. And thanks to recent technology advancements, there are now several technology solutions that allow call centers to make good use of their data. Speech recognition technology is one of them.
What do customers really want? As customer demands are constantly changing, it’s no small feat for business to meet their ever-increasing expectations.
Moving to the cloud is nothing new in the business world. In fact, findings from CITO Research and Commvault, for example, reveal that business leaders are “rapidly embracing the cloud, with the majority of respondents saying that they are already cloud-only or plan to move to the cloud completely.”
Negative stereotypes about call centers are often exaggerated, but one thing is true: call center agents come across angry customers on a daily basis.