How to get promoted to call center supervisor

Working as a call center agent is probably not on the top of employees’ dream job lists. But despite stereotypes, call center agent jobs can be excellent stepping stones to higher positions. For instance, with hard work, you can get promoted to call center supervisor, call center manager, or even head of customer service.


The do’s and don’ts of debt collection with SMS

Text messages are convenient – they allow us to communicate without taking too much of our time, share urgent information if we cannot reach someone over the phone, and remind people of upcoming events or arrangements. Three utilisations which are very common to anyone working in the debt collection business.


Let’s have a chat! Boosting your sales by using webchat

Think of the last time you were in a store trying to choose between two products. Both of them look great, the prices for both are very good value for money, and both of them are exactly what you’re looking for….so, how do you make a decision?


The final countdown to GDPR: here’s a checklist for call centers

Everyone is talking about GDPR, the EU’s General Data Protection Regulation that comes into effect on 25th May this year. The new legislation will bring major changes to the business world, and call centers, which usually deal with a huge volume of data, are certainly no exception.


Secrets of a good IVR

Telephone self-service has been around since the 70s and it can be very useful and beneficial. For example, with Virtual Call Center’s IVR. According to a recent study of the American Gartner Research IVR (Interactive Voice Response) is “one of the most disliked features ever created”. People say it‘s tiring, dull and even nerve-racking when …