In order to provide your customers with the best experience, you’ll need to have the right tools. And in the call center one of those tools is undoubtedly headsets. And since it is agents who communicate with your customers and therefore represent your brand, you should make sure to equip them with the best quality headsets you can find.
Call center turnover is a constant challenge for call centers. At the same time, finding new agents is becoming increasingly difficult due to the advanced language skills, long working hours and high levels of flexibility call centers expect of agents.
People tend to say cold calling is dead, but in reality, there’s still a lot of potential in cold sales calls. But only if you do it right. When it comes to cold calls, getting it right means thoroughly planning your conversations in advance.
We are more than delighted to announce that City Connect decided to leverage VCC Live’s solution to power their customer experience services in Croatia to start with.
Ask any call center manager what’s one of the most important KPIs they constantly strive to achieve in the call center, and you can be sure that they’ll tell you: it’s customer satisfaction. Now ask customers what they find the most annoying when they contact a company’s customer service department, and you can be sure that they’ll tell you: it’s unresolved issues.
Fintech company focused on facilitating and financing transactions with used cars, starts using VCC Live software on its debt collection, sales, and customer support operations.
Call centers are all about efficiency, efficiency, efficiency. In such a competitive work environment, increased productivity is the key to success.