In today’s CX-driven world, customers can choose from a number of platforms when they want to communicate with your customer service team. As a result, businesses receive inbound conversations on far more channels than they used to.
What a conference! We have just returned from the XIV National Customer Service Conference which took place in Tapolca this year. We gained great memories and invaluable experiences from our fellow experts in the customer service industry.
We’re delighted to announce that VCC Live® will be participating as a Diamond Partner in the annual Hungarian National Customer Service Conference, which takes place on 17-19 October.
We’re always excited to hear about the latest technology advancements in the call center and customer service industry. And luckily, there are plenty of them at the moment. The industry’s leading companies are always competing with their rivals to rule the market. And in order to rule the market, they need to continuously innovate their technologies and processes.
Call centers keep looking for smarter and smarter ideas that enable them to further improve their customer experience. This year, it seems that call centers may greatly benefit from the latest technology advancements released by Google.
New technologies not only contribute to our daily lives and make everyday activities easier, they’re completely changing the way we live and work. Like it or not, it’s now a fact: technology has become an integral part of our daily routines.
There’s been a lot of buzz around newly emerging, ever-more sophisticated AI technologies that will transform our business and everyday lives. There’s no doubt that technology is continuing to evolve at lighting speed, and it’s difficult to forecast how far it will advance in the coming years.