The latest trends and hot topics about Customer Experience, Technology, and Business
technology-enhances-customer-service
Dora Rapcsak
Dora Rapcsak
4 min read

Reading Time: 4 minutesNew technologies not only contribute to our daily lives and make everyday activities easier, they’re completely changing the way we live and work. Like it or not, it’s now a fact: technology has become an integral part of our daily routines.

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google-duplex-ai-technologies-affect-call-centers
Dora Rapcsak
Dora Rapcsak
in Technology
4 min read

Reading Time: 4 minutesThere’s been a lot of buzz around newly emerging, ever-more sophisticated AI technologies that will transform our business and everyday lives. There’s no doubt that technology is continuing to evolve at lighting speed, and it’s difficult to forecast how far it will advance in the coming years.

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