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New Texting Service at Virtual Call Center


New Texting Service at Virtual Call Center | VCC BlogVirtual Call Center launches its new texting system on 1 November that allows clients not only send emails but texts, too.

It helps to increase the multi-channel flows of information between Virtual Call Center users and their clients. Any important information can be sent now via text messages — added to the usual email service.

Tailor-made text messages can be managed on a practical user interface to ease agents’ work. In a nutshell, the whole system is really flexible and efficient. Such multi-channel service is perfect for sending the most important information, call summaries, client requests quickly and efficiently.

With the new service, VCC clients can brief their clients in only one system. It’s the latest invention to step forward to multi-channel communication at Virtual Call Center to serve clients need even more efficiently.