City Connect Chose VCC Live to Power Their Customer Experience ServicesReading Time: 2 minutes
We are more than delighted to announce that City Connect decided to leverage VCC Live’s solution to power their customer experience services in Croatia to start with.
City Connect is an established business process and technology outsourcing (BPTO) provider with several offices in Europe (www.citycc.eu), specialized in omnichannel customer experience, sales and marketing services. Their mission is to deliver next-generation customer experiences and help companies connect with their customers and partners every day, around the world.
As a company aiming to deliver exceptional customer experience, City Connect needed a technology solution that allowed them to live up to its customers’ increasing expectations. As such, City Connect decided to leverage VCC Live’s professional package including advanced features, such as an intelligent predictive dialer, dashboard and real-time analytics.
As providing sales and marketing services amongst others, City Connect’s success greatly depends on the efficiency of services through outbound channels. With VCC Live’s intelligent predictive dialer, the company can now fine-tune their outbound campaigns by setting unique parameters.
Furthermore, in order to be able to reach excellence in their operations, VCC Live provided City Connect with customizable analytics. Among other things, with our export editor, the company is able to determine and customize what data to export from their databases.
Last but not least, City Connect needed a solution that allowed them to monitor their performance in real-time. With our powerful dashboard, City Connect is able to see and monitor the most essential KPIs in real-time, including historical call data.
“We are looking forward to a fruitful partnership with City Connect, and are ready to help them deliver the best possible results to their customers across the world.” – Norbert Simán, Customer Success Manager at VCC Live
“Our company recognizes ever-increasing necessity to provide state of the art efficient and versatile software solution to connect with our clients and their customers. VCC Live meets our high expectations and offers an additional value to our proposal.” – Ivica Mađura, Director at City Connect