The seamless communication between a company and its customer is the key for a successful business. In normal circumstances keeping contact with customers, solving problems and complaints are always a necessity. If the company takes time and money to provide quality customer communication, this investment returns in happy and satisfied customers – and, of course,…(...)

Dynamic IVR – the customer’s best friend The Interactive Voice Response – IVR is defined as a user-friendly menu system, where a customer can get access to the desired information or to a live operator with the help of his/her phone keypads. This system has a constant, static menu. The dynamic IVR’s menu offers multiple…(...)

The needs of customers must come first when a company is designing an Interactive Voice Response (IVR) system. Customers are calling the company’s customer care service with their goals. The role of a well-designed IVR is to help customers achieve these goals: to solve their problems, to get information. The menu of this IVR must…(...)